Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 04:33:25 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Thanks for quick response but still I haven't received my answer.<div dir="auto"><br></div>
<div dir="auto">In general inner wear are not returnable, but I don't see any clear view if it's returnable or not please refer screenshot below.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Mar 3, 2021, 7:01 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Kinjal,​</div>
<div dir="ltr">​<br>
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<div dir="ltr">We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy these three items in order are ( Printed Sandals with Hook and Loop Closure ,Ribbed Jumpsuit with Short Sleeves and Tie Ups &amp; Textured Shoes with Bow Detail and Slip On Closure) non-returnable products. Hence, they can't be returned or exchanged.<br><br>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.</div>
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<br>Your friends,<br>The Support Team<br><br><br>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043197820922'>Screenshot_20210303-083135.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2179901