Subject: New Reply Received - Wrong item
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 29 Mar 2021 04:25:27 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Wrong item  Ticket comment <div dir="ltr">Hi Good Morning<div><br></div>
<div>waiting for your reply.</div>
<div><br></div>
<div>please advise.</div>
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<div>Thank you</div>
<div><br></div>
<div>regards,</div>
<div>Karen</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 26, 2021 at 9:28 AM Karen Penalba &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi <div dir="auto"><br></div>
<div dir="auto">Thanks for getting back to me.</div>
<div dir="auto"><br></div>
<div dir="auto">Order number: 9643163063</div>
<div dir="auto"><br></div>
<div dir="auto">Attached are the photos of the wrong item.</div>
<div dir="auto"><br></div>
<div dir="auto">Please advise.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks and regards,</div>
<div dir="auto"><br></div>
<div dir="auto">Karen</div>
<div dir="auto">052 426 8076</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Fri, 26 Mar 2021, 09:10 Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">
<div dir="ltr">Hi Karen,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out us.<br><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br><br>We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.<br><br>We would also request you to provide us some snapshots of the wrong item you received.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2304535