Subject: New Reply Received - Fw: refund (lacking item in one set)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 20:12:52 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Fw: refund (lacking item in one set)  Ticket comment <div>it was very disappointing. i went there in splash al wadha mall and the two sales men there in the cashier won't accept my items for refund, coz according to them undergarments are not allowed for refund. I showed your email, still they dont accept. they told me to call again in the hotline. They are telling me that you guys from your team dont know the policy! it's a waste of time really!! the sales girl whom given me my item during the collection was the one who told me to come back again to the stores for refund, and yet these two guys the next day were not allowing me????!!!! you should put ONE general rules that will apply for all!!!! this is not my first time to encounter such stupid service from splash al wadha mall!!!!<br><br>
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<div>On Thu, Mar 25, 2021 at 5:53, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv4987259784"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Mikoy,<br><br>Thank you for getting in touch with us.<br> <br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you have received an incomplete item in your purchase with us. We understand that you are sceptical about your future purchases. Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get complete products for your future purchases.</div>
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<div dir="ltr">We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>You can return your purchases through the below two channels:<br><br>1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>2.You can now drop off your return to any (splash) store. Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (​<span dir="ltr" style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline !important;float:none">splash</span>) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2296499