Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 10:25:07 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<div>Hello, </div>
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<div dir="auto">Thank you for the fast feedback. You can find the attached pictures for the ordered item and the received wrong item. </div>
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<div dir="auto">My order was: Unicorn scooter for girls. </div>
<div dir="auto">Received wrong is: Cars scooter for boys. </div>
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<div dir="auto">Please note that even the packaging box for the wrong item was also damaged. Even if I were to keep the item to gift it. It was not possible due to the damaged packaging. </div>
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<div dir="auto">Awaiting you reply, </div>
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<div dir="auto">Re</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Mar 27, 2021, 8:40 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div>Hi Doaa,<br><br>Thank you for reaching out us.<br><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br><br>We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.<br>​<br>We would also request you to provide us some snapshots of the wrong item you received.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043205733955'>Screenshot_20210326_205122_com.landmarkgroup.babyshopstores.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043205733956'>IMG_20210326_201640.jpg</a><br />3. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043205733957'>IMG_20210326_201429.jpg</a><br />4. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043205733959'>Screenshot_20210326_205132_com.landmarkgroup.babyshopstores.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2307882