Subject: New Reply Received - Feedback or suggestions
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 13:07:01 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="auto">Are you serious &#128522;.</div>
<div dir="auto">Its been more than 2 weeks dear, kindly cancel Aramex.</div>
<div dir="auto">Thank you </div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Babyshop &lt;[email-masked]&gt; 
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<div>Date: 26/03/2021 4:45 pm (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2189452] - Feedback or suggestions </div>
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<div dir="ltr">Hi Diana,<br>
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Thank you for reaching out to us with your concern.<br>
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Please accept our sin​cere apologies for the late response.<br>
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We are really sorry for the inconvenience caused to you. However, this is not typical of the experience we offer.</div>
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<div dir="ltr">This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are skeptical about your future purchases.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products correct for your future purchases.<br>
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We have created a return request for the items on Mar 26, 2021 our courier team will contact you in 2-5 working days for the collection. Once the collected items are returned back to us, and after the approval from the quality team, the refund will be processed.<br>
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You will be notified once the refund is processed from our end.</div>
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<div dir="ltr">For your reference the collection team is Aramex and the tracking number is 46539121661 for Order ID 9638961090 &amp; tracing id is 46539121716 for order id 9639493735.<br>
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Once again, sincere apologies and we thank you for your understanding and cooperation.<br>
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Please feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2189452