Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 10:11:45 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="ltr">
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Dear support team , i am using apple device -iphone 8plus-  , with registered email : [email-masked] </div>
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Last update for max application were from few days </div>
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I am accessing the application from UAE </div>
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Please find attached figure </div>
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<img id="id-1154FF60-BCF8-4B0D-A351-4B2AC0143697" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTQzMzg3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.h65ZfDuMS1lvtU2N5-qohMriuuFZHur6WqAXRbQDLtM" alt="Image.jpeg" style="max-width:100%"><br>
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Please note that updated when last update wes available and from the last update it is showing this message , also i uninstall the app then reinstall it again but still same issue .</div>
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Thanks </div>
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<div style="direction:ltr">Best Regards , , </div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 23, 2021 7:21 AM<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: [#2285905] - My Account
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<div dir="ltr">Hi Leen,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br>
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If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>
1. Screenshot Of The Issue(If Possible)<br>
2. App Version/Browser Version<br>
3. Android/iOS Version or Browser name<br>
4. Registered email address<br>
5. Country of access<br>
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We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2285905