Subject: New Reply Received - Wrong delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 04:50:51 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Wrong delivery   Ticket comment <div dir="auto" style="direction: ltr; margin: 0px; padding: 0px; font-family: sans-serif; font-size: 11pt; color: black">
Good Morning, <br>
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The order number is <b>9643296047</b>. I ordered for 2 items,  however 1 was wrong.
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I had originally ordered for the 'Real Techniques Miracle Finish Sponge- Natural Rosy Glow however I received a sponge for highlight and blush.
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Below is a picture of the wrong item.<br>
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<img id="3f2a5ae5-da14-4eec-8972-a80a089ba99e" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMzcwODEzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EBzJg1mtrL1mENXMRJlMd2yx0QySp8Y4pw4meCYSikk" alt="Image" style="max-width: 100%">
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 22, 2021 8:25:46 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2281792] - Wrong delivery
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<div dir="ltr">Hi Shelomi,</div>
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<div dir="ltr">Thank you for reaching out us.<br>
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We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br>
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We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.<br>
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We would also request you to provide us some snapshots of the wrong item you received.<br>
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We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2281792