Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 19:46:15 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">If you can, please provide exchange as soon as possible or assembly if needed.</div>
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<div>On Fri, Mar 19, 2021, 9:15 PM Injila Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">As you can see, the screw was broken from pipe which was supposed to be welded shut.<div dir="auto">Also the other mesh like part does not fit the base as described in the instructions.</div>
<div dir="auto">Please we request for return as we did not find it safe for the baby.</div>
<div dir="auto">The part should not have been broken, if we had assembled it somehow, it surely would have caused an accident resulting injury.</div>
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<div dir="ltr" class="gmail_attr">On Thu, Mar 18, 2021, 12:00 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Injila,</div>
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<br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2263652