Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 13:38:55 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re:   Ticket comment <div>The refund have been credited </div>
<div>Issue solved </div>
<div>Thank you <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 19 Mar 2021, at 10:19 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2112980</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2112980<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Krishan Singh : </div>
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<div dir="ltr">Hi Ayesha​,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br>
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<div dir="ltr">We would like to inform you that refund amount of SAR21.60 was processed from our end on 15/02/2021. If you have not received the refund then please share your bank statement with us from 15 feb to till now so we could assist you accordingly.<br>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2112980