Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 09:58:42 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  escalation  Ticket comment <div><br></div>
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<div>On Fri, 19 Mar 2021 at 12:56 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ajmal,</div>
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<div dir="ltr">Thank you for reaching out to us via Chat.</div>
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<div dir="ltr">We sincerely apologize for the delay in getting back to you however, we were trying to get the refund process for the following order: 8394666018, we have heard back from our team at this time and have been advised that the refund has been initiated for the same. Once processed you will receive an email notification regarding the same.</div>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</div></blockquote>Ok noted 
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2105197