Subject: Ticket Assigned - Order Status Update
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 05:43:52 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Order Status Update allam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  allam Bot:  Hi Allam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8242963170 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96567091113            09:07 AM, 19th Mar                   krishan                
    Hi Allam, Thank you for contacting us. My name is krishan.           09:09 AM, 19th Mar                     allam                    Ok           09:09 AM, 19th Mar                   krishan                   We can see you want to know your order 8242963170 status           09:10 AM, 19th Mar                     allam                    So?           09:10 AM, 19th Mar                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:10 AM, 19th Mar                   krishan                   as we have checked courier team contacted you but they did not get any response from your end           09:11 AM, 19th Mar                     allam                    No           09:11 AM, 19th Mar                     allam                    This is wrong           09:12 AM, 19th Mar                     allam                    Thats why iam contacting u           09:12 AM, 19th Mar                   krishan 
                   We sincerely apologize for the inconvenience caused to you.           09:12 AM, 19th Mar                     allam                    No one contacted me           09:12 AM, 19th Mar                   krishan                   we request to you please wait our courier team makes three attempts so they will contact you soon           09:13 AM, 19th Mar                     allam                    When           09:13 AM, 19th Mar                     allam                    What is their contact number           09:13 AM, 19th Mar                   krishan                   we are truly sorry but we do not have their contact details available, prior delivery courier team will contact you           09:14 AM, 19th Mar                     allam                    Ok.. what is the curier company name           09:15 AM, 19th Mar                   krishan                   it's LMG           09:16 AM, 19th Mar                   krishan                   is there anything
  else i can assist you with           09:17 AM, 19th Mar                     allam                    This is not the first time i receive a rubbish service from centerpoint           09:17 AM, 19th Mar                     allam                    Its my mistake that i order again           09:17 AM, 19th Mar                   krishan                   We sincerely apologize           09:18 AM, 19th Mar                   krishan                   and we will make sure you do not face these type of issue again           09:18 AM, 19th Mar                     allam                    What is the shipping company name           09:19 AM, 19th Mar                   krishan                   courier name is LMG           09:20 AM, 19th Mar                     allam                    Their contact           09:21 AM, 19th Mar                   krishan                   from our end we do not have information when or who will deliver you order, these things courier team decide by their si
 de           09:21 AM, 19th Mar                     allam                    Give me their contact           09:22 AM, 19th Mar                   krishan                   we are really sorry but we do not have the contact details otherwise we definitely help for this           09:23 AM, 19th Mar                     allam                    Good           09:23 AM, 19th Mar                     allam                    Cancel the order           09:24 AM, 19th Mar                   krishan                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. if you want to cancel this order then , we would request you to not accept the delivery of your order.           09:24 AM, 19th Mar                     allam                    Sure i will not accept           09:25 AM, 19th Mar                   krishan                   apart from this, is there anything else i 
 can assist you with           09:26 AM, 19th Mar                   krishan                   Hi, I'm not getting a response from you. Are we still connected?           09:28 AM, 19th Mar                     allam                    U did nothing           09:30 AM, 19th Mar                   krishan                   we share the information with you that courier team will contact you again as they deliver the order within  2-3 business days           09:32 AM, 19th Mar                     allam                    Iam asking u to give me the contact number of curier to check           09:33 AM, 19th Mar                     allam                    U dont want           09:33 AM, 19th Mar                     allam                    This is stupid           09:33 AM, 19th Mar                     allam                    U told me my shipment status is that the curier contacted me           09:34 AM, 19th Mar                     allam                    They bever contacted me        
    09:34 AM, 19th Mar                     allam                    Liers           09:34 AM, 19th Mar                   krishan                   We understand that this must be really frustrating and we are working on it.           09:34 AM, 19th Mar                     allam                    So give md tge curier company contact number           09:35 AM, 19th Mar                     allam                    Simple           09:35 AM, 19th Mar                   krishan                   We would like to inform you that we do not have the contact number of the courier agents however we will forward this to the team via email just now           09:35 AM, 19th Mar                     allam                    This is not not true           09:36 AM, 19th Mar                     allam                    Ok give their email           09:36 AM, 19th Mar                   krishan                   We would like to inform you that any order usually takes two to three working days to get 
 delivered           09:37 AM, 19th Mar                   krishan                   It is been only two days.           09:37 AM, 19th Mar                   krishan                   Kindly wait for one more day           09:37 AM, 19th Mar                     allam                    So why the shipment status saying customer no response           09:38 AM, 19th Mar                   krishan                   As we do not share the details of the courier team also we have a standard delivery time so we make sure your order gets delivered to you as soon as possible           09:38 AM, 19th Mar                   krishan                   For that issue we are here we will forward your concern.           09:39 AM, 19th Mar                   krishan                   is there any thing else i can help you with?           09:41 AM, 19th Mar                   krishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in to
 uch with us in case of any unanswered query.           09:43 AM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270058