Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Feb 2021 11:40:51 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto"><div>Thank you for respond, <div dir="auto"><br></div>
<div dir="auto">My main concern was about amount of cancelled item to be credited as credit note ( baby shop balance ) not to be refunded to the cart. </div>
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<div dir="auto">Kindly get back to me about my main matter as soon as possible  <br><br><div dir="auto">Best Regards,<br>Viktoriia Fomenko </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 26 Feb 2021, 14:24 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Viktoriia​,</div>
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<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>During quality check we found out that 1 item was not in a good condition to be sold and that was the last of his stock hence we took that out of your order and refunded you for them. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why these one items was cancelled and you received a notification regarding the same items.<br><br>Our delivery partner will call you before delivering these items.<br><br>Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2156807