Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Feb 2021 10:45:46 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div>I am waiting the MISSING pants of the pjs set I PAY for</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NjQ4NTc1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4fkYRGH8R1zogmbk_AgG1dYvdpvr0jilulzRTHnWTPg"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 25 Feb 2021, at 10:38 AM, Adri Berkenbrock &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">feedback??<div>When am I receiving the missing pants???</div>
<div>Is this your customer service?</div>
<div>Look how much I have bought with you- the minimum of consideraration would you send me the pjs again if you do not have only the miss pants!  <br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 23 Feb 2021, at 5:11 PM, Adri Berkenbrock &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">I am still waiting for the missing pyjamas pants that I paid for!!<br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 22 Feb 2021, at 9:59 PM, Adri Berkenbrock &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Hi<div>Any feedback???<br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 19 Feb 2021, at 12:39 AM, Adri Berkenbrock &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">I DO NOT want exchange I NEED to receive the missing pants from the pjs set that I PAID for!<br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 18 Feb 2021, at 1:16 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Adriana,<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a missing item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get all correct your products for your future purchases.</div>
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<div>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2083420