Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Feb 2021 10:39:37 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  My Account  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<img style="max-width: 100%; user-select: none" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NjQ4MzY1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.olP5aBW5u9BK0G8FLLwPMPpOLDt5RYs0tLR-82BZcDc"><br>
</div>
<div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<img style="max-width: 100%; user-select: none" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NjQ4MzY1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PSHJEnN7DjQ0j7UlCjAw5HKtN0ntm7SImk9WZjjvS0Q"><br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
i am using website and from mobile app i can not see shukran card </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
email [email-masked] 66487401 accessing it from Kuwait </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
thanks</div>
<div id="Signature">
<div>
<div></div>
<div id="divtagdefaultwrapper" dir="ltr" style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
<div style="margin-top:0px; margin-bottom:0px"></div>
<div class="MsoNormal" style="margin-top:0px; margin-bottom:0px"><span lang="FR" style='font-size:12.0pt; font-family:"Times New Roman","serif"'></span></div>
<div style="margin:0in 0in 0.0001pt; font-size:10pt; font-family:Calibri,sans-serif">
<span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'><br>
</span><b><i><span style="font-size:13.5pt; color:#1F497D; background:white">Regards,</span></i></b><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'><br>
<br>
</span><b><span style="font-size:14.0pt; color:#1F497D; background:white">Samuel Boutros</span></b><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'><br>
</span><span style='font-size:12.0pt; font-family:"Cambria",serif; color:black; background:white'>DWH Solution Architect Engineer</span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'><br>
</span><span style='font-size:12.0pt; font-family:"Verdana",sans-serif; color:#7D7D7D; background:white'>Diyar united company</span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'><br>
</span><span style='font-family:"Tahoma",sans-serif; color:#1F497D; background:white'>Tel.:      </span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'><br>
</span><span style='font-family:"Tahoma",sans-serif; color:#1F497D; background:white'>Mobile:  +965 - 66487401</span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'><br>
</span><span style='font-family:"Tahoma",sans-serif; color:#1F497D; background:white'>Fax:      +965 2206 8222</span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'><br>
</span><span style='font-family:"Tahoma",sans-serif; color:#1F497D; background:white'>E-mail:  <span style="border:none windowtext 1.0pt; padding:0in"><a href="mailto:[email-masked]" target="_blank" title="Click to send email to Samuel Boutros" rel="noreferrer"><span>[email-masked]</span></a></span></span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'><br>
</span><span style='font-family:"Tahoma",sans-serif; color:#1F497D; background:white'>Website:<span style="border:none windowtext 1.0pt; padding:0in"><a href="http://www.diyarme.com/" target="_blank" rel="noreferrer"><span>www.diyarme.com</span></a></span></span><span style="font-size:11.0pt"></span>
</div>
<div style="margin:0in 0in 0.0001pt; font-size:10pt; font-family:Calibri,sans-serif">
<span style="font-size:11.0pt"> </span>
</div>
<div></div>
<div class="MsoNormal" style="margin-top:0px; margin-bottom:0px; line-height:15.0pt">
<span lang="FR" style='font-size:12.0pt; font-family:"Times New Roman","serif"'> </span>
</div>
<div class="MsoNormal" style="margin-top:0px; margin-bottom:0px"><b><span lang="FR" style="font-size:10pt; font-family:Arial,sans-serif"></span></b></div>
<div class="x_x_MsoNormal" id="geom_inter_1575460249602_58_5" style='margin-top:0px; margin-bottom:0px; font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:16px'>
<b><span lang="FR" style="font-size:10pt; font-family:Arial,sans-serif,serif,EmojiFont"></span></b>
</div>
<div class="x_x_MsoNormal" id="geom_inter_1575460249602_75_6" style='margin-top:0px; margin-bottom:0px; font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:16px'>
<span lang="FR" style='font-size:12pt; font-family:"Times New Roman",serif,serif,EmojiFont'><span style="font-size:10pt; font-family:Arial,sans-serif,serif,EmojiFont; color:rgb(255,102,0)"></span></span>
</div>
<div class="MsoNormal" style="margin-top:0px; margin-bottom:0px"><span lang="FR" style='font-size:12.0pt; font-family:"Times New Roman","serif"'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt; font-family:"Arial","sans-serif"; color:#FF6600; text-decoration:none'></span></a></span></div>
<div class="MsoNormal" id="geom_inter_1575460249602_7_7" style="margin-top:0px; margin-bottom:0px; line-height:15.0pt">
<span lang="FR" style='font-size:12.0pt; font-family:"Times New Roman","serif"'> </span>
</div>
<div class="MsoNormal" style="margin-top:0px; margin-bottom:0px">
<span lang="FR" style='font-size:12.0pt; font-family:"Times New Roman","serif"'><a href="https://plazza.orange.com/people/sisamuel%40mobinil.com" rel="noreferrer"><span style="font-size:1.0pt; text-decoration:none"></span></a></span><span lang="FR" style='font-size:4.5pt; font-family:"Times New Roman","serif"'> </span><span lang="FR" style='font-size:12.0pt; font-family:"Times New Roman","serif"'>
<a href="https://eg.linkedin.com/in/samuel-ishak-a827a957" rel="noreferrer"><span style="font-size:1.0pt; text-decoration:none"></span></a></span><span lang="FR" style='font-size:4.5pt; font-family:"Times New Roman","serif"'> </span>
</div>
<div class="MsoNormal" style="margin-top:0px; margin-bottom:0px"><span style="font-size:1pt; font-family:'Times New Roman',serif; border:1pt none windowtext; padding:0in; background:black"> </span></div>
<div class="MsoNormal" style="margin-top:0px; margin-bottom:0px"> </div>
<div style="margin-top:0px; margin-bottom:0px"></div>
</div>
</div>
</div>
</div>
<div>
<div id="appendonsend"></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size:11pt"><b></b></font></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, February 26, 2021 1:08 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2156860] - My Account
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Samuel,​</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br>
 <br>
We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br>
<br>
If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>
1. Screenshot Of The Issue(If Possible)<br>
2. App Version/Browser Version<br>
3. Android/iOS Version or Browser name<br>
4. Registered email address<br>
5. Country of access<br>
<br>
We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>
 <br>
Your Friends,<br>
The Support Team<br>
</div>
</div>
</div>

</div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2156860