Subject: Ticket Assigned - shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 10:24:51 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  shukran hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  589766229 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hello? Agent:  Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you. Customer:  Hello juhi Agent:  Hello, How may i help you ? Customer:  My problem is i am unable to link my shukran account with this account on centerpoint Customer:  It was the same email and same number Customer:  But when linking it say it is linked with another Customer:  Hello? Agent:  kindly share your registred email id Agent:  also let us know do you have any other email id ? Customer:  No Customer:  Shukran card is linked with my this email Agent:  [email-masked] Customer:  Yes Agent:  It was locked. Agent:  Now we have unlocked the shukran card Agent:  Kindly try to link it now with your centrepoint account. Customer:  How can i earn with the previous receipts Customer:  Of this month Customer:  Do i have to add them manually Customer:  Or it will be added automatically Customer:  IMAGE Customer:  Secondly is it the same shukran card? Agent:  Once it is linked again within 5 days from the last purchase the points will be credited to your account Agent:  Kindly link it as soon as possible. Customer:  Oks Customer:  Thanks Customer:  Let me try it Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9637655881 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:05 PM, 25th Feb                     hello                    Hello my query is regarding shukran card           02:06 PM, 25th Feb                     hello                    Hello           02:08 PM, 25th Feb                   Bot                   أهلا مرة أخرى!           02:08 PM, 25th Feb                     hello                    Hello           02:09 PM, 25th Feb                   Bot                   أهلا مرة أخرى!           02:09 PM, 25th Feb                     hello                    English!           02:09 PM, 25th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           02:09 PM, 25th Feb                     hello                    Hi krishan           02:10 PM, 25th Feb                   krishan                   May i know you what is your query regarding shukran           02:10 PM, 25th Feb                     hello                    My account wasn't linked with centerpoint           02:11 PM, 25th Feb                     hello                    And i was unable to link           02:11 PM, 25th Feb                   krishan                   Please share your email id           02:11 PM, 25th Feb                     hello                    So i made a new shukran card           02:11 PM, 25th Feb                     hello                    [email-masked]           02:11 PM, 25th Feb                   krishan                   Thank you           02:11 PM, 25th Feb                   krishan                   Please stay on hold while I retrieve the information.           02:12 PM, 25th Feb                     hello                    Sue           02:12 PM, 25th Feb                   krishan                   with this email id your shukran card is already linked with this 1800000357161433           02:13 PM, 25th Feb                   krishan                   for new shukran card you can use another email id           02:13 PM, 25th Feb                     hello                    Yes this is the actually new card           02:15 PM, 25th Feb                     hello                             02:15 PM, 25th Feb                     hello                    Here is my old one           02:15 PM, 25th Feb                     hello                    I have two questions plz           02:15 PM, 25th Feb                   krishan                   please share you query           02:16 PM, 25th Feb                     hello                    One is that will my previous purchase on the centerpoint of this month will be added to the new card or not?           02:16 PM, 25th Feb                     hello                    Second is can my old card be linked with centerpoint? On this email id           02:17 PM, 25th Feb                     hello                    And for instore purchases how can i add shukrans to my shukran account?           02:18 PM, 25th Feb                     hello                    Thank you these are the questions           02:18 PM, 25th Feb                   krishan                   you will not get the shukran points of previous orders in this one           02:18 PM, 25th Feb                     hello                    So cam you link my previous card with it           02:19 PM, 25th Feb                     hello                    This email account and centrepoint           02:19 PM, 25th Feb                   krishan                   you can share your email or shukran card to store team for shukran points           02:20 PM, 25th Feb                   krishan                   we can not link your shukran cards, it can only link by your side           02:21 PM, 25th Feb                     hello                    They take it every time but points are not addes           02:23 PM, 25th Feb                     hello                    Added           02:23 PM, 25th Feb                     hello                    Okay. Thank you           02:23 PM, 25th Feb                   krishan                   If you face any issue while linking your Shukran account then please contact the Shukran support team on SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           02:24 PM, 25th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:24 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2153570