Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 13:05:14 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation ankita                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ankita Bot:  Hi Ankita ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter you
 r number Customer:  +96550859598            04:45 PM, 23rd Feb                     ankita                    Ok           04:46 PM, 23rd Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           04:47 PM, 23rd Feb                     ankita                    Order hasnt dispatched yet           04:48 PM, 23rd Feb                     ankita                    Order number is 8237116418           04:48 PM, 23rd Feb                     ankita                    48 hrs passed           04:49 PM, 23rd Feb                     ankita                    No confirmation email           04:49 PM, 23rd Feb                     ankita                    U der           04:50 PM, 23rd Feb                   krishan                   thank you for your patience           04:52 PM, 23rd Feb                   krishan                   Please stay on hold while I retrieve the information.           04:52 PM, 23rd Feb                     ank
 ita                    Yes           04:52 PM, 23rd Feb                     ankita                    R u checking the status of my order??           04:54 PM, 23rd Feb                     ankita                    U there           04:57 PM, 23rd Feb                     ankita                    Please reply           04:57 PM, 23rd Feb                     ankita                    M waiting           04:58 PM, 23rd Feb                   krishan                   we are escalating your concern to our team and once we will get any information we will update you on same time.           04:58 PM, 23rd Feb                     ankita                    Okies           04:58 PM, 23rd Feb                     ankita                    How long it wil take           04:58 PM, 23rd Feb                   krishan                   we can not share an exact time but we will update you as soon as possible.           04:59 PM, 23rd Feb                     ankita                    Via ema
 il or on chat??           05:00 PM, 23rd Feb                   krishan                   via email           05:01 PM, 23rd Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:04 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2144951