Subject: Re: Order not shipped/partially delivered - 6268492120
From: Shakeeb Arsalan <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, kishan singh <[email-masked]>, AHMED ISMAT <[email-masked]>
Date: Tue, 23 Feb 2021 05:30:38 -0700 (MST)

Hi Faraz, 

Any update ? 

Regards 
Shakeeb 

From: "Faraz Lohani" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "kishan singh" <[email-masked]> 
Sent: Thursday, February 11, 2021 6:54:37 PM 
Subject: RE: Order not shipped/partially delivered - 6268492120 

Hi team, 

Raised to tech: 

INC0976419 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, February 11, 2021 5:07 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; kishan singh <[email-masked]> 
Subject: RE: Order not shipped/partially delivered - 6268492120 
Importance: High 

[ mailto:[email-masked] | @Faraz Lohani ] 

Kindly look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 10, 2021 8:18 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; kishan singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order not shipped/partially delivered - 6268492120 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6268492120 

Kindly assist us to cancel the below items as it has not shipped. 

158865219_LS_MX - - Maybelline New York Brow Mascara Quantity-2 

158774242_LS_MX - - Maybelline New York Instant Age Rewind Concealer Stick - Light Quantity-4 

159637313_LS_MX - - Maybelline New York The Colossal Big Shot Washable Mascara Quantity-4 

155705372_LS_MX - - Maybelline New York Eye Studio Lasting Drama Gel Eyeliner Quantity-4 

153815862_LS_MX - - Revlon PhotoReady Face Primer Quantity-4 

159899414_LS_MX - - Maybelline New York Color Sensational Vivid Matte Liquid Quantity-2 

159710764_LS_MX - - Maybelline Master Bronze Color and Highlight Kit Quantity-2 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "kishan singh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 4, 2021 12:01:49 PM 
Subject: Re: order not shipped/partially delivered - 6268492120 

Hi Team, 

With reference to the order number : 6268492120, the customer has placed the order for 11 items and from our side only 5 were delivered. We did the partially cancellation also but it's getting failed. 

Requesting you to kindly assist us to cancel the remaining items, as the customer is chasing us for his refund. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "KISHAN SINGH" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 3 February, 2021 15:05:06 
Subject: order not shipped/partially delivered - 6268492120 

Hi Team, 

Order no-6268492120 

Order Created:Jan 28, 2021 

Tracking id-FP0201210001619 

Issue- In this order only 5 items have delivered to customer rest 6 is not cancelled neither shipped from the courier side, kindly check and do the needful. 

0.158865219_LS_MX - - Maybelline New York Brow Mascara Quantity-2 

1. 158774242_LS_MX - - Maybelline New York Instant Age Rewind Concealer Stick - Light Quantity-4 

2.159637313_LS_MX - - Maybelline New York The Colossal Big Shot Washable Mascara Quantity-4 

3.155705372_LS_MX - - Maybelline New York Eye Studio Lasting Drama Gel Eyeliner Quantity-4 

4.153815862_LS_MX - - Revlon PhotoReady Face Primer Quantity-4 

5.159899414_LS_MX - - Maybelline New York Color Sensational Vivid Matte Liquid Quantity-2 

6.159710764_LS_MX - - Maybelline Master Bronze Color and Highlight Kit Quantity-2 

Regards 

Krishan 

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