Subject: Ticket Assigned - refund query
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 09:47:01 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund query User                    Good morning           01:38 PM, 23rd Feb                     User                    I returned my order and I was wondering if Max issued a refund yet?           01:39 PM, 23rd Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           01:40 PM, 23rd Feb                     User                    Hi Krishan           01:40 PM, 23rd Feb                   krishan                   We sincerely apologize for the inconvenience caused to you.           01:40 PM, 23rd Feb                   krishan                   May i know your order number           01:40 PM, 23rd Feb                     User                    No problem at all           01:40 PM, 23rd Feb                     User                    Order #2000977171           01:40 PM, 23rd Feb                   krishan        
            Thank you for sharing an order number           01:41 PM, 23rd Feb                   krishan                   Please stay on hold while I retrieve the information.           01:41 PM, 23rd Feb                     User                    Return number 43835976951           01:41 PM, 23rd Feb                   krishan                   as we have checked refund amount of EGP320.00 has been processed from our side on 22 Feb           01:43 PM, 23rd Feb                   krishan                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           01:43 PM, 23rd Feb                     User                    Okay so now it's from the bank's side?           01:43 PM, 23rd Feb                   krishan                   yes as per bank norms           01:45 PM, 23rd Feb                   krishan                   it takes 2-15 days           01:45 PM, 23rd Feb                     User                 
    Great           01:46 PM, 23rd Feb                     User                    Thank you so much           01:46 PM, 23rd Feb                   krishan                   you are most welcome           01:46 PM, 23rd Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:46 PM, 23rd Feb                     User                    You too, thank you           01:46 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2143747