Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 10:24:30 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation User                    Hi my order is ready @ splash salam mall 8236271079           01:59 PM, 20th Feb                     User                    How i can use my shukran credit while shoppg online?           02:00 PM, 20th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan           02:02 PM, 20th Feb                     User                    Can u reply on above my querry           02:02 PM, 20th Feb                   krishan                   Thank you for your patience.           02:05 PM, 20th Feb                   krishan                   Please stay on hold while I retrieve the information.           02:05 PM, 20th Feb                     User                    Ok           02:10 PM, 20th Feb                   krishan                   as we have checked your order has not shipped yet to due to 
 some technical issue           02:11 PM, 20th Feb                   krishan                   we are going to escalate your concern to our team and once we will get any information we will update you on same time.           02:12 PM, 20th Feb                     User                    Shukran points are how converting in KD? For example 179 points means gow much is KD           02:12 PM, 20th Feb                   krishan                   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           02:20 PM, 20th Feb                   krishan                   for 179 it will convert in 0.72 KWD           02:20 PM, 20th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:24 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/
 helpdesk/tickets/2128814