Subject: Ticket Assigned - return policy
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 07:53:17 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return policy User                    Hi i purchased some dress online i need to change the size can you guide me ?           11:36 AM, 20th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           11:37 AM, 20th Feb                     User                    Kindly let me know how can i exchange the size           11:39 AM, 20th Feb                   krishan                   Sure i'll be hapy           11:39 AM, 20th Feb                   krishan                   i'll be happy to help you           11:39 AM, 20th Feb                   krishan                   May i know you order number           11:39 AM, 20th Feb                     User                    Order  #9636375724  Date:   18-02-2021  Total:   AED 715  Status:   Delivered           11:42 AM, 20th Feb                   krishan                   In the meantime, an exchange is not available. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:44 AM, 20th Feb                     User                    I cannot exchange from any of splash store ?           11:48 AM, 20th Feb                   krishan                   we are truly sorry but currently exchange option is not available online           11:49 AM, 20th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:52 AM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127942