Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 11:57:43 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:21 PM, 17th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           03:22 PM, 17th Feb                     User                    I received order today and i send request for return one item . Actually i want to replace it with same color but saize           03:22 PM, 17th Feb                     User                    38           03:22 PM, 17th Feb                   krishan                   May i know your order number           03:22 PM, 17th Feb                     User                    Return for Solid Full Length Cotton Jogge...  of order 6273602534 is confirmed.           03:23 PM, 17th Feb                   krishan                   Please stay on hold while I retrieve the information.           03:24 PM, 17th Feb                     User
                     Am with you           03:24 PM, 17th Feb                   krishan                   yes , return request has been raised under the tracking id RP0217210003200 on 17feb           03:29 PM, 17th Feb                     User                    I know that           03:30 PM, 17th Feb                     User                    I want to replace the item not to return it           03:30 PM, 17th Feb                     User                    replace it with size 38 - same color           03:31 PM, 17th Feb                     User                    how you can support           03:31 PM, 17th Feb                   krishan                   we'd like to inform you that currently we do not have exchange option available online           03:34 PM, 17th Feb                     User                    So cancel my return request please           03:34 PM, 17th Feb                     User                    and I will go to the next branch to replace it        
    03:35 PM, 17th Feb                     User                    Hi           03:38 PM, 17th Feb                     User                    are you still here           03:38 PM, 17th Feb                   krishan                   allow me few seconds           03:39 PM, 17th Feb                     User                    ok           03:39 PM, 17th Feb                     User                    waiting           03:45 PM, 17th Feb                     User                    its 6 minutes           03:45 PM, 17th Feb                   krishan                   thank you for your patience. as per your request return has been cancelled.           03:45 PM, 17th Feb                     User                    great           03:46 PM, 17th Feb                     User                    i can replace from any branch           03:46 PM, 17th Feb                     User                    Can you told me about the allowed replacement period           03:47 PM, 17th Feb     
               krishan                   within 14 days of order delivery you can return the item in your nearest store           03:51 PM, 17th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:57 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2115847