Subject: Ticket Assigned - escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 09:56:19 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation Rolling Basketball                    Hi ,any updates with my two returned orders           01:28 PM, 17th Feb                     Rolling Basketball                    You guys are giving me a headache at least tell me what’s the issue           01:30 PM, 17th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           01:35 PM, 17th Feb                   krishan                   We sincerely apologize for the inconvenience caused to you.           01:38 PM, 17th Feb                   krishan                   Please stay on hold while I retrieve the information.           01:38 PM, 17th Feb                     Rolling Basketball                    Yeah i am on hold           01:40 PM, 17th Feb                   krishan                   as we have checked regarding both order items have been delivered to warehouse but due to some technical issue refund could not process, we request to allow us some time so we can share this issue our team           01:46 PM, 17th Feb                   krishan                   soon we will update you related both orders           01:46 PM, 17th Feb                     Rolling Basketball                    These issues are from your side not mine right?           01:49 PM, 17th Feb                     Rolling Basketball                    first you guys sent me defective items and now I don’t know when i will get mh refund           01:50 PM, 17th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           01:51 PM, 17th Feb                   krishan                   please ignore the typing error           01:51 PM, 17th Feb                   krishan                   allow us some today's time and we will  update for same           01:55 PM, 17th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:55 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2114993