Subject: Ticket Assigned - Conversation with Running Calculator
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 13:39:57 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Running Calculator Running Calculator                    Hello           05:03 PM, 16th Feb                   Bot                   أهلا مرة أخرى!           05:03 PM, 16th Feb                     Running Calculator                    I want to submit a return request           05:03 PM, 16th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan           05:03 PM, 16th Feb                     Running Calculator                    I want to submit a return request           05:05 PM, 16th Feb                   krishan                   please share an order number           05:05 PM, 16th Feb                     Running Calculator                    But first I need to know that how will I be refunded?           05:05 PM, 16th Feb                     Running Calculator                    I paid for the item on cash on delivery           05:06 PM, 16th Feb                   krishan                   could you provide me an order number           05:06 PM, 16th Feb                     Running Calculator                    Yes but first I need to know how will you refund me?           05:07 PM, 16th Feb                     Running Calculator                    What is the refund process for cash on delivery items           05:07 PM, 16th Feb                   krishan                   for cash you will get the refund in your my credit wallet           05:07 PM, 16th Feb                     Running Calculator                    Can't I get in the cash in hand?           05:08 PM, 16th Feb                     Running Calculator                    Please reply fast           05:10 PM, 16th Feb                     Running Calculator                             05:11 PM, 16th Feb                     Running Calculator                    This is my order number           05:11 PM, 16th Feb                   krishan                   Please stay on hold while I retrieve the information.           05:12 PM, 16th Feb                   krishan                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.   ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.   ·You can now drop off your return to any (Centrepoint) store across the KSA.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the KSA.   ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.   ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:16 PM, 16th Feb                     Running Calculator                    Can u send me my invoice?           05:18 PM, 16th Feb                   krishan                   yes we can but not right now it will take 24 hrs to 48hrs           05:18 PM, 16th Feb                     Running Calculator                    Ok           05:19 PM, 16th Feb                     Running Calculator                    How will I send it to me?           05:19 PM, 16th Feb                     Running Calculator                    How will you send it to me?*           05:19 PM, 16th Feb                   krishan                   we will send your invoice by an email.           05:21 PM, 16th Feb                     Running Calculator                    Listen           05:22 PM, 16th Feb                     Running Calculator                    Email my invoice on this email:           05:22 PM, 16th Feb                     Running Calculator                    [email-masked]           05:22 PM, 16th Feb                     Running Calculator                    And           05:22 PM, 16th Feb                     Running Calculator                    [email-masked]           05:22 PM, 16th Feb                     Running Calculator                    On both           05:22 PM, 16th Feb                   krishan                   sure we will provide invoice as soon as possible.           05:23 PM, 16th Feb                     Running Calculator                    Both down both of these emails please           05:23 PM, 16th Feb                     Running Calculator                    Note down both of these emails to send invoice on them**           05:24 PM, 16th Feb                   krishan                   we have both emails id now we'd request to allow us some time so we could do the needful\           05:24 PM, 16th Feb                     Running Calculator                    And can u submit the return request for me please?           05:26 PM, 16th Feb                     Running Calculator                    Because I can't find the return option in my order history           05:26 PM, 16th Feb                   krishan                   for same order number           05:26 PM, 16th Feb                     Running Calculator                    Yes           05:27 PM, 16th Feb                     Running Calculator                             05:28 PM, 16th Feb                     Running Calculator                    This ne           05:28 PM, 16th Feb                     Running Calculator                    If I submit the return now ,then I won't need the invoice           05:28 PM, 16th Feb                     Running Calculator                    Please submit return for this item.           05:29 PM, 16th Feb                   krishan                   Please stay on hold while I retrieve the information.           05:29 PM, 16th Feb                   krishan                   may i know you why you want to return this item           05:35 PM, 16th Feb                     Running Calculator                    Yes because the item did not meet my expectations           05:36 PM, 16th Feb                     Running Calculator                    It was too small for me           05:36 PM, 16th Feb                     Running Calculator                    Product size wasn't mentioned in the detail           05:37 PM, 16th Feb                     Running Calculator                    Thus I want to return the item           05:37 PM, 16th Feb                   krishan                   return request has been raised from our end           05:38 PM, 16th Feb                   krishan                   the tracking for item collection is 46409936731           05:38 PM, 16th Feb                     Running Calculator                    Okay           05:38 PM, 16th Feb                     Running Calculator                    I have a piece of advise for you           05:38 PM, 16th Feb                     Running Calculator                    Please try to reply fast           05:38 PM, 16th Feb                     Running Calculator                    Customers don't have whole day           05:39 PM, 16th Feb                     Running Calculator                    To chat with yo           05:39 PM, 16th Feb                     Running Calculator                    Try to reply fast           05:39 PM, 16th Feb                   krishan                   we are truly sorry for time           05:39 PM, 16th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:39 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111035