Subject: Ticket Assigned - Conversation with Chanting Compass
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 16:28:56 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chanting Compass Chanting Compass                    Hello?           07:42 PM, 15th Feb                     Chanting Compass                    Hello           07:46 PM, 15th Feb                   Bot                   أهلا مرة أخرى!           07:46 PM, 15th Feb                     Chanting Compass                    Helloooo           07:49 PM, 15th Feb                   krishan                   Hi, Thank you for contacting us. My name is Krishan.           07:53 PM, 15th Feb                     Chanting Compass                    Hi krishan           07:53 PM, 15th Feb                   krishan                   How may i assist you.           07:53 PM, 15th Feb                     Chanting Compass                    I think you guys sent me a wrong item           07:53 PM, 15th Feb                     Chanting Compass                    i just received my order           07:54 PM, 15th Feb                   krishan                   We sincerely apologize for the inconvenience caused to you.           07:54 PM, 15th Feb                     Chanting Compass                    I’m not sure but it’s so much different from the pic           07:54 PM, 15th Feb                   krishan                   May i know your order number.           07:54 PM, 15th Feb                     Chanting Compass                    9635508594           07:54 PM, 15th Feb                     Chanting Compass                             07:55 PM, 15th Feb                     Chanting Compass                             07:55 PM, 15th Feb                   krishan                   Thank you for sharing an order           07:56 PM, 15th Feb                   krishan                   Please stay on hold while I retrieve the information.           07:56 PM, 15th Feb                   krishan                   We are truly sorry as you got wrong item but currently we do not have an exchange option is available. However You can return the item.           07:58 PM, 15th Feb                     Chanting Compass                    No problem. But can you put the credit on my account?           07:59 PM, 15th Feb                   krishan                   We'd like to inform you that refund amount will credit in same mode which you used at the time placing this order.           08:03 PM, 15th Feb                   krishan                   Hi, I'm not getting a response from you. Are we still connected?           08:07 PM, 15th Feb                     Chanting Compass                    Yess           08:09 PM, 15th Feb                     Chanting Compass                    sorryyy           08:09 PM, 15th Feb                     Chanting Compass                    So what will happen           08:09 PM, 15th Feb                   krishan                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:10 PM, 15th Feb                   krishan                   please apologize for typing error           08:10 PM, 15th Feb                     Chanting Compass                    If i book the return online, how will my refund go           08:13 PM, 15th Feb                   krishan                   after raising a return request courier team will contact within 3-5 business days  for item collection.           08:13 PM, 15th Feb                   krishan                   after that team initiate the refund in payment mode.           08:14 PM, 15th Feb                     Chanting Compass                    Because i paid by tabby           08:14 PM, 15th Feb                   krishan                   there will be no issue, you can return the item           08:18 PM, 15th Feb                     Chanting Compass                    But how much will i receive if it’s installment           08:19 PM, 15th Feb                     Chanting Compass                    sorry i have a lot of questions because just want to make sure           08:19 PM, 15th Feb                   krishan                   from our side full item amount will be initiate           08:21 PM, 15th Feb                     Chanting Compass                    Ok ok           08:22 PM, 15th Feb                     Chanting Compass                    i already booked the return           08:23 PM, 15th Feb                   krishan                   now you can wait for some time within 3-5 business courier team will collect the item, this is tracking no for item collection RP021521001820           08:24 PM, 15th Feb                   krishan                   Hi, I'm not getting a response from you. Are we still connected?           08:26 PM, 15th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:28 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2106547