Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 15:51:39 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:41 PM, 15th Feb                     User                    I ordered one jacket but received a different colour           07:41 PM, 15th Feb                     User                    Any1 thr           07:41 PM, 15th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           07:43 PM, 15th Feb                   krishan                   We sincerely apologize for the inconvenience caused to you.           07:44 PM, 15th Feb                     User                    Hi           07:44 PM, 15th Feb                   krishan                   May i know your order number.           07:44 PM, 15th Feb                     User                    The colour in pic is brown but received dar green coloyr           07:44 PM, 15th Feb                     User                    8235329741           07:45 PM, 15th Feb                   krishan                   Thank you for sharing your order number           07:45 PM, 15th Feb                     User                    Order no??           07:45 PM, 15th Feb                   krishan                   Please stay on hold while I retrieve the information.           07:45 PM, 15th Feb                   krishan                   we truly sorry as you have got the wrong, we'd like to inform currently we do not have exchange option available but you can return this item.           07:47 PM, 15th Feb                     User                    So how to return?           07:47 PM, 15th Feb                     User                    Do we have to visit thr           07:47 PM, 15th Feb                     User                    Or can I order the other one with the same price           07:48 PM, 15th Feb                   krishan                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store across the Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:48 PM, 15th Feb                   krishan                   if you allow us we can create the return for you.           07:49 PM, 15th Feb                     User                    Ok thabks Inwill ket u know           07:50 PM, 15th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:51 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2106364