Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 15:31:37 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:03 PM, 11th Feb                   Bot                   Hi again!           07:03 PM, 11th Feb                     User                    A wrong item came           07:03 PM, 11th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           07:04 PM, 11th Feb                   krishan                   We sincerely apologize for the inconvenience caused to you.           07:04 PM, 11th Feb                     User                    I ordered dark purple baby suit           07:04 PM, 11th Feb                   krishan                   may i know your order number.           07:04 PM, 11th Feb                     User                             07:04 PM, 11th Feb                     User                    This item came instead           07:04 PM, 11th Feb                     User                    I dont know the order number but the mobile number is 0566999268           07:05 PM, 11th Feb                     User                    This was my first order           07:05 PM, 11th Feb                   krishan                   please share your registered email id           07:05 PM, 11th Feb                     User                    [email-masked]           07:05 PM, 11th Feb                     User                    I do not like it           07:08 PM, 11th Feb                   krishan                   thank you for sharing your email id           07:08 PM, 11th Feb                   krishan                   Please stay on hold while I retrieve the information.           07:08 PM, 11th Feb                     User                    Okay           07:09 PM, 11th Feb                   krishan                   Can you please check and confirm if this is the order number: 6271350925, also please advise the name of the item that you placed the order for.           07:13 PM, 11th Feb                     User                    6271350925           07:14 PM, 11th Feb                     User                             07:14 PM, 11th Feb                     User                    The purple item           07:14 PM, 11th Feb                   krishan                   In the meantime, an exchange is not available. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Babyshop) store across the KSA.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:17 PM, 11th Feb                     User                    Im trying to process the return but the driver did not process it as delivered           07:18 PM, 11th Feb                     User                    That's why i contacted you           07:18 PM, 11th Feb                   krishan                   We sincerely apologize for the inconvenience caused to you.           07:21 PM, 11th Feb                   krishan                   allow me some time please stay on hold.           07:21 PM, 11th Feb                     User                    Okay           07:21 PM, 11th Feb                     User                    Hello?           07:28 PM, 11th Feb                   krishan                   return request has been created from our side within 3-5 business days courier team will contact you for item collection           07:29 PM, 11th Feb                   krishan                   the tracking id of return request RP0211210004022           07:29 PM, 11th Feb                     User                    Okay thank you           07:29 PM, 11th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:31 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2088090