Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 15:29:54 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:10 PM, 11th Feb                     User                    One of my recent order the shirt size is not matching           07:10 PM, 11th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           07:11 PM, 11th Feb                     User                    I want to cahnge it from medium to large           07:11 PM, 11th Feb                   krishan                   We sincerely apologize for the inconvenience caused to you.           07:11 PM, 11th Feb                     User                    Its delivered today           07:11 PM, 11th Feb                   krishan                   May i know your order number.           07:11 PM, 11th Feb                     User                    One min           07:12 PM, 11th Feb                     User                    Items from Order# 6271446423           07:13 PM, 11th Feb                   krishan                   Please stay on hold while I retrieve the information.           07:14 PM, 11th Feb                     User                    Sure           07:14 PM, 11th Feb                   krishan                   we will forward your concern to our and soon will update you.           07:15 PM, 11th Feb                     User                    Ok           07:16 PM, 11th Feb                     User                    I already received both shirts           07:16 PM, 11th Feb                     User                    So i want to knw the possibility to change one of them           07:17 PM, 11th Feb                     User                    Which is having size issue           07:17 PM, 11th Feb                   krishan                   In the meantime, an exchange is not available. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the kSA.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:23 PM, 11th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:29 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2088083