Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 15:10:24 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Today i recived my order All is prefect but one t-shirt size very big i want to return plz guide me           06:52 PM, 11th Feb                     User                             06:53 PM, 11th Feb                   krishan                   Hi, Thank you for contacting us.My name is krishan.           06:53 PM, 11th Feb                   krishan                   may i know your order number please           06:54 PM, 11th Feb                     User                    Hello krishana           06:54 PM, 11th Feb                     User                             06:54 PM, 11th Feb                     User                    You got it           06:55 PM, 11th Feb                   krishan                   thank you for sharing your order number           06:56 PM, 11th Feb                     User                    6271981472           06:56 PM, 11th Feb                   krishan                   Please stay on hold while I retrieve the information.           06:57 PM, 11th Feb                     User                    Ok buddy           06:57 PM, 11th Feb                   krishan                   please share the item's complete name name, which you want to return.           06:58 PM, 11th Feb                     User                    Ok           06:59 PM, 11th Feb                     User                             07:01 PM, 11th Feb                     User                    This one           07:01 PM, 11th Feb                   krishan                   . You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the KSA   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:01 PM, 11th Feb                   krishan                   if you allow me we can raise a return return for this item           07:03 PM, 11th Feb                     User                    Yes plz           07:04 PM, 11th Feb                   krishan                   please allow us some time.           07:05 PM, 11th Feb                     User                    What do you mean "some time"           07:06 PM, 11th Feb                   krishan                   return request has been created from our side           07:07 PM, 11th Feb                   krishan                   the tracking id for return is RP0211210003995           07:08 PM, 11th Feb                   krishan                   within 3-5 business day courier team will contact you for item collection.           07:08 PM, 11th Feb                     User                    Ok thanks           07:09 PM, 11th Feb                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:09 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2088005