Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 12:29:27 +0000 (UTC)

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:56 PM, 11th Feb                     User                    I'm not able to pay           03:56 PM, 11th Feb                     User                    Whenever I am trying pay some map is coming and I'm unable to move out of it           03:57 PM, 11th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan.           04:00 PM, 11th Feb                     User                    Hi           04:01 PM, 11th Feb                     User                    Have you got my issue           04:02 PM, 11th Feb                   krishan                   Thank you for patience.           04:04 PM, 11th Feb                   krishan                   we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try rei
 nstalling/'updating it.           04:04 PM, 11th Feb                   krishan                   Hi, I'm not getting a response from you. Are we still connected?           04:08 PM, 11th Feb                     User                    Yes           04:11 PM, 11th Feb                     User                             04:13 PM, 11th Feb                     User                    I'm getting this msg while paying           04:13 PM, 11th Feb                     User                    And not able to pay           04:13 PM, 11th Feb                     User                             04:15 PM, 11th Feb                     User                    Why I'm not able to pay           04:15 PM, 11th Feb                   krishan                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.  If the same problem persists, 
 please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access           04:19 PM, 11th Feb                   krishan                   there could be issue by your bank side, you can contact them once           04:20 PM, 11th Feb                   krishan                   Hi, I'm not getting a response from you. Are we still connected?           04:25 PM, 11th Feb                   krishan                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           04:29 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2087010