Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 14:48:15 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    his there           06:15 PM, 10th Feb                     User                    how are you           06:15 PM, 10th Feb                   krishan                   Hi, Thank you for contacting us. My name is krishan How may I help you?           06:19 PM, 10th Feb                     User                    van you unlock my shukran card and check what is the wrong           06:22 PM, 10th Feb                     User                    this is my email number           06:22 PM, 10th Feb                     User                    address *           06:22 PM, 10th Feb                     User                    [email-masked]           06:22 PM, 10th Feb                     User                    and this is my last order number           06:23 PM, 10th Feb                     User                    9634649397   
         06:23 PM, 10th Feb                   Apoorv                   Thank you for your patience.           06:24 PM, 10th Feb                     User                    thanks           06:24 PM, 10th Feb                   Apoorv                   I have checked and it looks like you were trying to link your Shukran but you did not receive the OTP to verify.           06:24 PM, 10th Feb                   Apoorv                   I have unlocked your Shukran at this time.           06:25 PM, 10th Feb                     User                    i try many time           06:25 PM, 10th Feb                     User                    i but my shukran card number           06:25 PM, 10th Feb                   Apoorv                   However, I would advise you to please get in touch with Shukran team at this time and get your email and contact number updated with them.           06:25 PM, 10th Feb                     User                    its showses it used           06:25 PM, 10t
 h Feb                   Apoorv                   In order to receive the OTP your email address and contact number registered with Shukran should be similar to the email and contact number under which you have created an account with us on Centrepoint/MAX.           06:26 PM, 10th Feb                     User                    also max no shukran           06:27 PM, 10th Feb                     User                    on it           06:27 PM, 10th Feb                   Apoorv                   No problem, please simply get in touch with Shukran and get the email and contact number updated. Once you have done that then please try to link your Shukran           06:34 PM, 10th Feb                     User                    i called them           06:35 PM, 10th Feb                     User                    they told me you should connect with splash           06:35 PM, 10th Feb                   Apoorv                   As I can check from our end we don't see any other account fo
 r you under +971544400104 at this time where the Shukran might already be linked.           06:41 PM, 10th Feb                   Apoorv                   We would advise you to make sure the contact number and email address on your Shukran account are up to date.           06:45 PM, 10th Feb                   Apoorv                   We do not see any issues in your account at this time on our end.           06:45 PM, 10th Feb                   Apoorv                   Once your email and contact details are updated in your Shukran account you will be able to receive the OTP when trying to link.           06:45 PM, 10th Feb                     User                    ok           06:45 PM, 10th Feb                   Apoorv                   Is there anything else I can assist you with today?           06:46 PM, 10th Feb                     User                    no thanks           06:46 PM, 10th Feb                   Apoorv                   It was a pleasure to assist you. Thank 
 you for shopping with us. Have a wonderful day.           06:47 PM, 10th Feb                   Apoorv                   Stay Safe!           06:47 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2083014