Subject: New Reply Received - Re: Thank you for collecting your order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 10:17:58 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div style="font-family: Verdana, Geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">
<span style="background-color: rgb(255, 255, 0); font-size: 12pt"><b>Please respond to my email below :-</b></span>
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<b><u><font color="#5133ab" style="font-size:10pt">NIRMALIE HEWAWASAM</font></u></b>
<div><font>Phone: +965 97873162</font></div>
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<div>From: Nirmalie Hewawasam &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, February 9, 2021 5:29 PM<br>
<b>To:</b> support &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Thank you for collecting your order
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<div dir="ltr" style="margin-top:0px"><span style="font-size: 11pt">Dear team</span></div>
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<span style="color: rgb(245, 212, 39)"></span><span style="font-size: 11pt">I received the below email from you saying that the
</span><span style="background-color: rgb(255, 255, 0); font-size: 11pt"><b>order number 8233359862 was collected.</b></span>
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<b><span style="color: rgb(245, 212, 39)"></span></b><span style="background-color: rgb(255, 255, 0); font-size: 11pt"><b>Pls be informed that I have NOT collected it from your store.</b></span>
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<div dir="ltr"><span style="font-size: 11pt">Could you therefore, rectify this issue and let me know what really has happened.</span></div>
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<span style="font-size: 11pt">Meanwhile, I wish to state that the call center staff is really bad in attending to customers. They do not response with proper answers.</span><br>
<span style="font-size: 11pt">This is not the service that we expect from Centerpoint !!</span>
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<div dir="ltr"><span style="font-size: 11pt">Sincerely</span></div>
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<span style="font-size: 11pt"><b>NIRMALI HEWAWASAM</b></span><b><br>
</b><span style="font-size: 11pt"><b>KUWAIT</b></span><b> </b>
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Sent from myMail for Android</div>
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-------- Forwarded Message --------<br>
From: Centrepoint <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
To: Nirmali Amaratunge HEWAWASAM <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Date: Tuesday, 09 February 2021, 01:11pm +03:00<br>
Subject: Thank you for collecting your order<br>
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Order number <span class="x_js-phone-number">8233359862</span> </td>
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<div style="font-family:Helvetica,Arial,sans-serif; font-size:24px; margin:0; padding:0; text-align:left; font-weight:bold; color:#202020; line-height:32px">
Thank you for collecting your order.</div>
<div style="font-family:Helvetica,Arial,sans-serif; font-size:16px; margin:0; padding:10px 0 0 0; line-height:22px; text-align:left; font-weight:normal; color:#202020">
Hi Amaratunge Hewawasam, you’ve successfully collected order number <span style="color:#00b9e5">
<a href="https://www.centrepointstores.com/kw/en/my-account/order/8233359862?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_KW_en" target="_blank" rel="noreferrer" style="color:#00b9e5; text-decoration:none"><span class="x_js-phone-number">8233359862</span></a></span>
 from your collection point. Enjoy your purchases!</div>
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Order Details</div>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Items</div>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Description</div>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Shipped Quantity</div>
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<a href="https://www.centrepointstores.com/kw/en/p/162820645?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_KW_en" target="_blank" rel="noreferrer" style="text-decoration:none; padding:5px"><img alt="" style="height:auto; vertical-align:top; width:150px; padding:20px 0 0 0; max-width:135px" src="https://8465b4e00e05cee610f5-f5c66c5180f499fc01326bb47a2a5ede.lmsin.net/162820645-162820645-LS18251020_01-150.jpg">
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<span style="line-height:24px; font-size:14px; color:#3d4648; font-weight:600"><strong>LIFESTYLE
</strong></span><br>
<strong>Memory Foam Slogan Embossed Bath Mat - 50x80 cms </strong><br>
<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Color: Blue</span>
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<span style="line-height:22px; font-size:14px; color:#3d4648">1 </span>
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<a href="https://twitter.com/centrepointme" target="_blank" rel="noreferrer" style="border:0; margin:0; padding:0; text-decoration:none"><img alt="twitter" width="38" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png"></a>
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<div style="margin:0; padding:0; line-height:20px">Reach out in 140 characters! We are
<strong>@centrepointme</strong>.</div>
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<img alt="call" width="38" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png">
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<div style="margin:0; padding:0; line-height:20px">
<strong>Call us on 18-00-871.</strong>
<br>
7 days a week, 24 hours a day</div>
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<td class="x_inner_mr_css_attr" align="left" style="border-color: currentcolor; border-style: none; border-width: 0px; padding: 0px">
<table class="x_contents_mr_css_attr" style="display: table; border-spacing: 0px; padding: 0px;font-size: 14px; text-align: left;width: 100%">
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<span style="font-size:11px; color:#848483">© 2021 Retail World Limited </span>
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<span style="font-size:11px; color:#848483"><a href="https://www.centrepointstores.com/kw/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_KW_en" target="_blank" rel="noreferrer" style="text-decoration:none; color:#848483">Privacy
 Policy</a>  | <a href="https://www.centrepointstores.com/kw/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_KW_en" target="_blank" rel="noreferrer" style="text-decoration:none; color:#848483">
Terms &amp; Conditions</a> </span>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043191327034'>88883001074420210205_8233359862_1612865481151</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2077695