Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 06:20:53 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">At lease show the manners to reply</div>
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<div>On Thu, 28 Jan 2021 at 8:41 AM abdul basith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div dir="auto">Either give me same item or replacement.Otherwise cancel my order and refund my money including shipping charge.</div></div>
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<div dir="ltr" class="gmail_attr">On Thu, 28 Jan 2021 at 8:15 AM abdul basith &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">If you are cancelling you should ask me for replacement.I am sending this as a gift.</div>
<div dir="auto">Such a bad service you are giving..</div>
<div dir="auto">Once I remember you did not give shorts for one pyjama set and when I complaint you were asking to return all items (more than 10 items).</div>
<div dir="auto"><br></div>
<div dir="auto">Why you are cheating us.Worst service I ever experienced..</div>
<div dir="auto">I WANT THAT ITEM OR REPLACEMENT FOR THAT BECAUSE YOU CHARGED 10 AED FOR DELIVERY SO IF WE I ORDER ANY OTHER YOU WILL GET MORE 10 AED..Good business.</div>
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<div dir="ltr" class="gmail_attr">On Thu, 28 Jan 2021 at 3:51 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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										Order 9631528354
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																												Sorry, we had to cancel part of your order.
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										Hi Abdul Basith Kassim,
	                                 		                                 		unfortunately we had to remove some items from your Order
	                                 											  <span style="font-family:Helvetica,Arial,sans-serif;color:rgb(0,185,229)"> <a href="https://www.centrepointstores.com/ae/en/my-account/order/9631528354?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_partial_cancellation_CREDIT_CARD_AE_en" style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(0,185,229)" target="_blank" rel="noreferrer">9631528354</a></span>.
										 	                                										<br><br>Here’s how your refund works: 
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												 	Cancelled Items	
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																																																						<img alt="" src="https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/X36-A13-07-372BLUEDARK-X36-A13-07-372-BSW20150920_01-150.jpg" width="100%" style="padding: 20px 0px 0px; max-width: 135px; font-family: Helvetica, Arial, sans-serif">
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																		<td style="padding:8px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">  BABYSHOP  </td>
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																		<td style="padding:8px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">  Juniors Graphic Print Dress with Round Neck and Long Sleeves  </td>
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																		<td style="padding:4px 0px 0px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">Color: Blue</td>
																	</tr>
																																																			<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:4px 0px 0px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">

																		 																		        	      Size: 
																		        	     																		        	     2-3 yrs

																		</td>
																	</tr>
																																							       								    						       								    																	<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:4px 0px 0px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">Quantity: 1</td>
																	</tr>
																																</tbody>
</table>
															</td>
															<td width="30%" style="padding:20px 10px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="right">
															        						   									 AED 19
															</td>
														</tr>
													</tbody>
</table>
												</td>
											</tr>

<tr style="font-family:Helvetica,Arial,sans-serif">
	<td align="center" style="padding:10px 0px 0px;border-top-width:1px;border-top-style:solid;font-family:Helvetica,Arial,sans-serif;border-top-color:rgb(238,238,238)"></td>
</tr>
<tr style="font-family:Helvetica,Arial,sans-serif">
	<td style="font-family:Helvetica,Arial,sans-serif">

				<table width="100%" border="0" cellspacing="0" cellpadding="0" style="font-family:Helvetica,Arial,sans-serif">
				  <tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
				    <td width="50%" style="font-family:Helvetica,Arial,sans-serif"> </td>
				    <td width="50%" align="right" style="line-height:20px;text-align:left;font-family:Helvetica,Arial,sans-serif">
				
				        <table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left;font-family:Helvetica,Arial,sans-serif">
				          <tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)">
				            <strong style="font-family:Helvetica,Arial,sans-serif">TOTAL:</strong>
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)" align="right">
				            <strong style="font-family:Helvetica,Arial,sans-serif">AED 19</strong>
				            </td>
				          </tr>
				          <tr style="font-family:Helvetica,Arial,sans-serif">
				            <td colspan="2" style="border-bottom-width:1px;border-bottom-style:solid;font-family:Helvetica,Arial,sans-serif;border-bottom-color:rgb(204,204,204)"></td>
				          </tr>
				          <tr style="font-family:Helvetica,Arial,sans-serif">
				            <td colspan="2" style="font-family:Helvetica,Arial,sans-serif"></td>
				          </tr>
				          <tr style="font-family:Helvetica,Arial,sans-serif">
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:18px;color:rgb(51,51,51)">
				            <strong style="font-family:Helvetica,Arial,sans-serif">Total Refund Amount</strong>
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:18px;color:rgb(51,51,51)" align="right">
				            <strong style="font-family:Helvetica,Arial,sans-serif">AED 19</strong>
				            </td>
				          </tr>
				          <tr style="font-family:Helvetica,Arial,sans-serif">
				            <td colspan="2" style="border-bottom-width:1px;border-bottom-style:solid;font-family:Helvetica,Arial,sans-serif;border-bottom-color:rgb(204,204,204)"></td>
				          </tr>
<tr style="font-family:Helvetica,Arial,sans-serif">
				            <td colspan="2" style="font-family:Helvetica,Arial,sans-serif"></td>
				          </tr>
				          				          <tr style="font-family:Helvetica,Arial,sans-serif">
				            <td colspan="2" style="font-family:Helvetica,Arial,sans-serif"></td>
				          </tr>
				          <tr style="font-family:Helvetica,Arial,sans-serif">
				            <td colspan="2" style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)">
				            Items that are cancelled or refunded are not eligible for Shukrans.
				            </td>
				          </tr>
				          				        </tbody>
</table>
				
				    </td>
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				</tbody>
</table>
			
	</td>
</tr>

	</tbody>
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<tr style="font-family:Helvetica,Arial,sans-serif">
	<td align="center" width="100%" style="padding:10px 0px 20px;border-top-width:1px;border-top-style:solid;font-family:Helvetica,Arial,sans-serif;background-color:rgb(255,255,255);border-top-color:rgb(238,238,238)" bgcolor="ffffff">
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<tr style="font-family:Helvetica,Arial,sans-serif">
		<td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:700;text-align:left;font-family:Helvetica,Arial,sans-serif;color:rgb(36,36,40)"><span style="font-family:Helvetica,Arial,sans-serif">Need help? Get in touch</span></td>
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					f9f9f9">
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<tr style="font-family:Helvetica,Arial,sans-serif">
						<td align="left" width="100%" style="font-family:Helvetica,Arial,sans-serif">
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										<a href="mailto:[email-masked]?Body=Contacted" style="border:0px;margin:0px;padding:0px;text-decoration:none;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
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<strong style="font-family:Helvetica,Arial,sans-serif">Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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					f9f9f9">
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<tr style="font-family:Helvetica,Arial,sans-serif">
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										<a href="https://www.facebook.com/CentrepointME" style="border:0px;margin:0px;padding:0px;text-decoration:none;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
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											<div style="margin:0px;padding:0px;line-height:20px;font-family:Helvetica,Arial,sans-serif">
<strong style="font-family:Helvetica,Arial,sans-serif">Connect with us</strong> on your favourite social network.</div>
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		<td align="center" width="100%" style="font-family:Helvetica,Arial,sans-serif">
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				<table align=" center" width=" 100%" style="border: 1px solid rgb(238, 238, 238); max-width: 290px; min-height: 95px; font-family: Helvetica, Arial, sans-serif;background-color:
					f9f9f9">
					<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
						<td align="left" width="100%" style="font-family:Helvetica,Arial,sans-serif">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px;font-family:Helvetica,Arial,sans-serif" width="100%">
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										<a href="https://twitter.com/centrepointme" style="border:0px;margin:0px;padding:0px;text-decoration:none;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
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										</td>
										<td style="font-size:11px;padding-left:20px;font-family:Helvetica,Arial,sans-serif">
											<div style="margin:0px;padding:0px;line-height:20px;font-family:Helvetica,Arial,sans-serif">Reach out in 140 characters! We are <strong style="font-family:Helvetica,Arial,sans-serif">@centrepointme</strong>.</div>
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				<table align=" center" width=" 100%" style="border: 1px solid rgb(238, 238, 238); max-width: 290px; min-height: 95px; font-family: Helvetica, Arial, sans-serif;background-color:
					f9f9f9">
					<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
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							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px;font-family:Helvetica,Arial,sans-serif" width="100%">
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										<td style="font-family:Helvetica,Arial,sans-serif"><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38" style="font-family: Helvetica, Arial, sans-serif"></td>
										<td style="font-size:11px;padding-left:20px;font-family:Helvetica,Arial,sans-serif">
											<div style="margin:0px;padding:0px;line-height:20px;font-family:Helvetica,Arial,sans-serif">
<strong style="font-family:Helvetica,Arial,sans-serif">Call us on 800-MYCP (800-6927).</strong> <br>7 days a week, 24 hours a day</div>
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</table>
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</table></div>

	</td>
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		<tr style="font-family:Helvetica,Arial,sans-serif">
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        <table width="100%" style="font-family:Helvetica,Arial,sans-serif">
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<tr style="font-family:Helvetica,Arial,sans-serif">
        <td width="50%" style="font-family:Helvetica,Arial,sans-serif">
				<div style="font-family:Helvetica,Arial,sans-serif">
<div style="width:49%;display:inline-block;font-family:Helvetica,Arial,sans-serif">
	<table width="100%" style="font-family:Helvetica,Arial,sans-serif">
		<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
			<td align="left" style="font-family:Helvetica,Arial,sans-serif">
				<table style="font-family:Helvetica,Arial,sans-serif">
					<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
						<td align="left" style="font-family:Helvetica,Arial,sans-serif"><span style="font-size:11px;font-family:Helvetica,Arial,sans-serif;color:rgb(132,132,131)">
								© 2021 Retail World Limited </span></td>
						<td style="font-family:Helvetica,Arial,sans-serif"> </td>
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<div style="width:49%;display:inline-block;font-family:Helvetica,Arial,sans-serif">
	<table width="100%" style="font-family:Helvetica,Arial,sans-serif">
		<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
			<td align="right" style="font-family:Helvetica,Arial,sans-serif">
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<tr style="font-family:Helvetica,Arial,sans-serif">
						<td style="text-align:right;width:100%;font-family:Helvetica,Arial,sans-serif" align="right">
							<span style="font-size:11px;font-family:Helvetica,Arial,sans-serif;color:rgb(132,132,131)"> 
							<a href="https://www.centrepointstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en" style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.centrepointstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en" style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Terms &amp; Conditions</a>
						</span>
						</td>
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				</tbody>
</table>
			</td>
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	</tbody>
</table>
</div>
</div>

        </td>
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      </td>
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</div>

</blockquote>
</div>
</div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr">
<div><font style="color:rgb(0,0,255)"><b><span style="background-color:rgb(255,153,0);color:rgb(204,0,0)"><span style="color:rgb(0,0,0)">Regards</span><span style="background-color:rgb(255,255,255);color:rgb(0,0,0)"></span><span style="background-color:rgb(255,255,255)"></span><br></span></b></font></div>
<div dir="ltr">
<font style="color:rgb(0,0,255)"><b><span style="background-color:rgb(255,153,0);color:rgb(204,0,0)"><br></span></b></font><font style="color:rgb(0,0,255)"><b><span style="color:rgb(0,0,0)">ABDUL BASITH KASSIM.E.T</span><br><br></b></font>
</div>
</div></div></div></div>
</blockquote>
</div>
</div>
</div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr">
<div><font style="color:rgb(0,0,255)"><b><span style="background-color:rgb(255,153,0);color:rgb(204,0,0)"><span style="color:rgb(0,0,0)">Regards</span><span style="background-color:rgb(255,255,255);color:rgb(0,0,0)"></span><span style="background-color:rgb(255,255,255)"></span><br></span></b></font></div>
<div dir="ltr">
<font style="color:rgb(0,0,255)"><b><span style="background-color:rgb(255,153,0);color:rgb(204,0,0)"><br></span></b></font><font style="color:rgb(0,0,255)"><b><span style="color:rgb(0,0,0)">ABDUL BASITH KASSIM.E.T</span><br><br></b></font>
</div>
</div></div></div></div>
</blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">
<div><font color="#0000ff"><b><span style="background-color:rgb(255,153,0);color:rgb(204,0,0)"><span style="color:rgb(0,0,0)">Regards</span><span style="background-color:rgb(255,255,255);color:rgb(0,0,0)"></span><span style="background-color:rgb(255,255,255)"></span><br></span></b></font></div>
<div dir="ltr">
<font color="#0000ff"><b><span style="background-color:rgb(255,153,0);color:rgb(204,0,0)"><br></span></b></font><font color="#0000ff"><b><span style="color:rgb(0,0,0)">ABDUL BASITH KASSIM.E.T</span><br><br></b></font>
</div>
</div></div></div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028584