Subject: New Reply Received - Re: Your refund is on its way
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 15:49:00 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Madam this is your issue that you are paying to the manufactured not our if i didn't return anything than also you have to pay them right so give me the valid reason and this is not about return money this is only to replace items through online i want to use only so my money is only going not you are paying me for this so why you give us vouchers if you have cut this value why tell me the valid reason. <div dir="auto"><br></div>
<div dir="auto">and why you didn't written in that voucher if you will return any item we will charge the return item cost because you know how the customer you will catch if you will mentioned or written anything. as per police i m also talking give me the valid reason and cut it no issue</div>
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<div dir="auto">and also why you are charging full discount return and the other items which left its means if i will return those as well you will charge me more ok do one thing i don't want to purchase anything take it that item which is left as well return my money i don't want to purchase anything i m fedup with this</div>
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<div dir="auto">kindly return my money which i paid and remaining items give me confirmation send someone to pick </div>
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<div dir="auto">Thanks</div>
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<div>On Tue, 26 Jan 2021, 6:57 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Mehrunisa,<br><br>Thank you for contacting us.<br><br>We apologize for the inconvenience caused.<br><br>As we can check, the refund amount of AED 131.75   is due to the discount of AED 40.35 on complete order ID 9628446558 availed by you. This discount is distributed among all the items respective to their individual price.<br><br>The amount of discount is not paid by you but is paid by us to our manufacturer so that price which in this case is AED  23.25 falls under "Voucher Non-Refund Value".<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2021692