Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 14:34:46 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto" style="direction: ltr; margin: 0px; padding: 0px; font-family: sans-serif; font-size: 11pt; color: black; text-align: left">
I had a return request on a previous order 7426725539. However the driver delivered my order 7426891545 and took it back with him instead of items from order 7426725539. I contacted max call center to find a solution. By the end they told me the order will
 be delivered within few days. However, the order was not delivered. I contacted both ayah and christin they were not sure where the order is nor who was the driver. I went by myself to juffair oasis mall to return the items and just asked them to kindly deliver
 my order. How ever, no delivery and no answer was given. Few days later I asked for a refund. They told me it will take 24-48 hrs however they never contacted me and there was no refund?? And every time I contact ayah it seems like its the first time she hear
 about the problem? Please I request a fast response. <br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: bedoor buallay &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 26, 2021 5:19:18 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2022012] - Delivery
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Dear I don't want to return items. I want my order either to be delivered or refund please. Thank you for your response. Waiting to hear from you soon.</div>
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Best regards, </div>
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Budoor</div>
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<strong>From:</strong> Max &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Tuesday, 26 January 2021, 14:34<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#2022012] - Delivery<br>
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<div dir="ltr">Hi Bedoor​,<br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused however, on this order there is no return request raised hence we request you to please share tracking id under which courier team collected the item so that we can assist you accordingly with this.<br>
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We are looking forward to hear from you soon. Thank you for your help!<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2022012