Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 10:03:42 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">Hi,</div>
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<div dir="auto">Thanks for the update. However, it was for AED. 16/- not 14.75. Additionally, AED. 38/- is pending for the previous order. Kindly check and revert asap.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks.</div>
<div dir="auto"><br></div>
<div dir="auto">Huma Syed</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 23 Jan 2021 at 11:55, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Huma,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, we would like to inform you that during the quality check we found out that 1 items was not in a good condition to be sold and that was the last of his stock hence we took them out of your order and refunded you for them. Refund amount of AED14.75 has been processed from our side and 1.24 will be add in your my credit.</div>
<div dir="ltr">​<br>
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<div dir="ltr">For order 9627816282 we have forwarded your request to relevant team initiating the refund on priority basis.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br><br>
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<br>Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team<br><br><br>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Huma Syed </div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010371