Subject: Ticket Assigned - Re: online return request.
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 08:05:25 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: online return request.  Hello

This is my order number, date and time

Order #9606680258
06 Oct 2020 - 04:43 PM.

I returned one item from this order very next day. Today is almost one month passed but return is still in progress. Look in this matter as soon as possible and clear my payment. As it is too much now. Thanks
________________________________
From: support=[email-masked] <support=[email-masked]> on behalf of SHOEMART <[email-masked]>
Sent: Wednesday, October 7, 2020 7:10:41 PM
To: Aroma Nabil <[email-masked]>
Subject: We’ve received your online return request.

Here’s what you need to do next.

[Shoemart logo]<https://www.shoemartstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
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Thank you for submitting your return request

Hi Aroma Nabil, you’re almost there! You can finish returning this product in a few easy steps:

[https://i1.lmsin.net/website_images/ae/static-pages/returns/pick-up.png]
1. Confirm your pick-up

Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 3-5 business days.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
2. Box up your return

Wrap and seal your product in its original packaging, and ensure that all tags are intact.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
3. Hand over your return

Hand over the package to our courier partner and they will give you an acknowledgement receipt.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
4. Receive your refund

Your product will take 2-3 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.

Here's how your refund works:

  *   If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
  *   Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
  *   Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.

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