Subject: Ticket Assigned - FW: Baby Seats
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 10:38:18 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  FW: Baby Seats Hello,

We had purchased 3 McQueen Cars Cosmo Splx Car seat, Size 0-3 years, Color: RED (Order # 9768853986), Tax Invoice No: 88888001364120200130 from Babyshop online store on 30th Jan 2020. 

We are a supplier /trading company and the end user was Sofitel Hotel in Dubai. Due to the lock down and current pandemic situation, the hotel got opened recently only and when they opened the boxes all 3 units were found damaged inside the box. Please see the below email with pictures forwarded as received from the hotel. 

Also, please see the invoice received at the time of purchase. We are a regular buyer from Baby shop for all our projects and request your prompt and immediate support in replacing the items at the soonest. 

 

Thank you, 

Bassam Kadhiyar

General Manager

+971 55 110 9266

www.atus.ae

Office 1921 | The H Dubai Office Tower

Sheikh Zayed Road | T: +971 4 7050390 

PO Box 31678 | Dubai, UAE

 

 

From: KHABBAZ Nadine - SOFITEL DUBAI THE OBELISK FO4 <[email-masked]> 
Sent: Wednesday, January 20, 2021 11:26 AM
To: BRUTAS Jonathan - SOFITEL DUBAI THE OBELISK PU1 <[email-masked]>
Cc: Karimbanakkal, Jayaprakas (RDB) <[email-masked]>; PAUL Jijo - SOFITEL DUBAI THE OBELISK FO <[email-masked]>; DUMALOAN Kahtrina - SOFITEL DUBAI THE OBELISK FO6 <[email-masked]>; YIN Lee - SOFITEL DUBAI THE OBELISK FO8 <[email-masked]>
Subject: Baby Seats

 

Dear Jonathon,

Kindly note we recently opened the baby car seat boxes and unfortunately we found all the 3 seats received in the pre-opening were damaged.

Can we talk to the supplier and change it as it wasn’t used at all.

 

Please find the below for your reference

 

 

Thank you

 

Nadine Khabbaz
Chief Concierge – Member of Les Clefs d’Or UAE
Sofitel Dubai The Obelisk 
T. +971 4 324 9999- M. +971 50 256 4717
Sheikh Rashid Road, Wafi
P.O. Box 30904, Dubai, United Arab Emiratessofitel-dubai-theobelisk.com

 

 

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2004592