Subject: New Reply Received - Order number 9618419546
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 05:29:37 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Order number 9618419546  Ticket comment <div class="WordSection1">
<div class="MsoNormal">++Abdulrahman Mohamad (SA) <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>
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<span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:gray'>Regards,</span><span style="font-size:10.0pt;color:gray"></span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-IN'>Shahazad</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-IN'></span>
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<b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'>aramex International LLC</span></b><b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'></span></b>
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<div class="MsoNormal"><span style="color:#00B050">For a <b><u>Greener Planet</u></b>, please don’t print this email unless necessary<u></u></span></div>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, January 17, 2021 8:54 PM<br>
<b>To:</b> Shahazad Kallittavalappil &lt;[email-masked]&gt;; Splash &lt;[email-masked]&gt;; Deepak Damodaran &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Vijesh Chirakkal &lt;[email-masked]&gt;; ALL DXB DOM - Banks e-Commerce &lt;[email-masked]&gt;; Tanveer Sawant &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1864198] - Order number 9618419546<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a id="OWAAMDA32A69D11D94157976A5EFFD1554C6C" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shahazad Kallittavalappil</span></a></div>
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<div class="MsoNormal">Our warehouse team claims this was handed over on the 17<sup>th</sup>?</div>
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<div class="MsoNormal">Can you please check.</div>
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<div class="MsoNormal">FYI <a id="OWAAM965FCB545B984B309359F3F8511B9AD5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Deepak Damodaran</span></a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Thank you and Kind Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Jessie Caparas</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +97145172087</span></div>
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<b>From:</b> Shahazad Kallittavalappil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 13, 2020 1:57 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vijesh Chirakkal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL DXB DOM - Banks e-Commerce &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tanveer Sawant &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1864198] - Order number 9618419546</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Hi</div>
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<div class="MsoNormal">We haven’t received the physical shipment yet . </div>
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<span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:gray'>Regards,</span><span style="font-size:10.0pt;color:gray"></span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-IN'>Shahazad</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-IN'></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F3864;mso-fareast-language:EN-IN'>E Commerce Operations</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'>aramex International LLC</span></b></div>
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<div class="MsoNormal"><span style="color:#00B050">For a <b><u>Greener Planet</u></b>, please don’t print this email unless necessary<u></u></span></div>
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<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 13, 2020 1:56 PM<br>
<b>To:</b> ALL DXB DOM - Banks e-Commerce &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahazad Kallittavalappil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Vijesh Chirakkal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1864198] - Order number 9618419546</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Delivery​</span></div>
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Order Date : 28-Nov-2020<br>
Order ID:9618419546<br>
Tracking ID: 46044880140<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 11/29/20  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">​Your friends,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1864198:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1864198