Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 08:18:21 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="auto">Plz find attached my bank statement <div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MzkyNzc1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yFyktkEFf3ch7nC6RuFUW49reJKU2OlIQu8YGZo7e-8" style="max-width: 100%"></div>
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<div dir="auto">Still I didn’t get my refund from 5th of January </div>
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<div>On Mon, 11 Jan 2021 at 16:15 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Razan,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: 9626614297 was not successfully placed. As we can see the amount was deducted from your debit/credit card, we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.<br><br>Please allow 3-5 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.<br><br>Hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976409