Subject: Ticket Assigned - Ticket # 192781 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 06:06:58 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 192781 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 192781 with subject Fwd: [#1861317] - Returns has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/968f032f0701c9eda3510d18aa7bb8923c8301d0bb0991c5973b932c9f0b970f  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992561