Subject: New Reply Received - Order # 9617773159
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 08:00:34 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Order # 9617773159  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Sachin,</div>
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<div class="MsoNormal">We check and will update you soon.</div>
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<div class="MsoNormal">Hi OMS Team,</div>
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<div class="MsoNormal">Please check ticket INC0951670 and let me know if anything is pending from GDMS.</div>
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<div class="MsoNormal">Thanks &amp; Regards ,</div>
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<div class="MsoNormal">Afaq Ahmad</div>
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<div class="MsoNormal">Desk: +971 4 809 4235</div>
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<div class="MsoNormal">Cell :  +971  50 734 2564</div>
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<div class="MsoNormal">Email : <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<span style="color:black"><img width="389" height="160" style="width:4.052in;height:1.6666in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTkzOTA4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.V1mTTKVw3vJ2hhZ6U5RGWO8LuDLiHb7mDXySWbjW_h4"></span><span style="color:#212121"></span>
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<div>From: Sachin Maheshwari &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, January 11, 2021 11:51 AM<br>
<b>To:</b> Jessie Caparas &lt;[email-masked]&gt;; Babyshop Home Delivery &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Zahir Shaikh &lt;[email-masked]&gt;; Suresh Gopalakrishnan &lt;[email-masked]&gt;;
 Afaq Ahmad (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sameer Koothalikutty &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Saravanan Satapan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1803039] - Order # 9617773159</div>
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<div class="MsoNormal">Hi <a id="OWAAM7B2332E7ECC348DF8EB3CCB7D4DEE748" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Suresh Gopalakrishnan</span></a> ,
<a id="OWAAM9F8680B7294A4D458EB292ACDAA3F344" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Afaq Ahmad (TCS)</span></a>,</div>
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<div class="MsoNormal">Need your urgent intervention to resolve this issue by today itself or let me know if I have to raise it further.</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Sachin
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 11, 2021 11:49 AM<br>
<b>To:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Zahir Shaikh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sameer Koothalikutty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravanan Satapan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suresh Gopalakrishnan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Afaq Ahmad (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1803039] - Order # 9617773159<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a id="OWAAMACC7DBC410934A2FB6E0AACE2CF7CC91" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sachin Maheshwari</span></a></div>
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<div class="MsoNormal">Raised to tech INC0951670</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Thank you and Kind Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Jessie Caparas</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +97145172087</span></div>
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<b>From:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 11, 2021 11:37 AM<br>
<b>To:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Zahir Shaikh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sameer Koothalikutty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravanan Satapan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suresh Gopalakrishnan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Afaq Ahmad (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1803039] - Order # 9617773159</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Any update on this issue, customer has approached the office directly now.</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Sachin
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<b>From:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 28, 2020 2:54 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Zahir Shaikh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sameer Koothalikutty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravanan Satapan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Suresh Gopalakrishnan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Afaq Ahmad (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1803039] - Order # 9617773159<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear Zahir,</div>
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<div class="MsoNormal">Please look in to the below returned order. RDO already closed in GDMS then RTS already scanned in GDMS. Though still the refund not processed yet. Please advise do we either need to follow RDO or RMA formally? This is recurring issue.
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<div class="MsoNormal">Dear Support team,</div>
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<div class="MsoNormal">We can’t scan RTS again because it was scanned already through return delivery order number.
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<div class="MsoNormal"><img width="252" height="278" style="width:2.625in;height:2.8958in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTkzOTA3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vHTkS3fmWYkkg3UtNDQUlWRgQ40cbqLaQ5m97h4KWDQ"></div>
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<b><span style="font-size:12.0pt;color:#3F2E03">Driver HRMS ID</span></b>
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<b><span style="font-size:12.0pt;color:#3F2E03">Driver Mobile No</span></b>
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<b><span style="font-size:12.0pt;color:#3F2E03">DO Status</span></b>
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<b><span style="font-size:12.0pt;color:#3F2E03">Delivery Start Location</span></b>
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<span style="font-size:12.0pt;color:black">1525926</span>
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<span style="font-size:12.0pt;color:black">104117375</span>
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<span style="font-size:12.0pt;color:black">9617773159</span>
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<span style="font-size:12.0pt;color:black">CLOSE</span>
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<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">28-Nov-2020</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">29125</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">Rafeek Nelloli</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">0543097514</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">CLOSE</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">15586</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">DEL</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">Normal</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">BSW1</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">Delivered by rafeek and vetrivthan</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black">88888</span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="border:solid #C1C1C1 1.0pt;border-top:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">1532373</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">104117375</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">9617773159</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">CLOSE</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">06-Dec-2020</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">29125</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">Rafeek Nelloli</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">0543097514</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">CLOSE</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">1399</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">DEL</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">Return</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">BSW1</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">collected by Rafeek &amp; vetri</span>
</div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:solid #C1C1C1 1.0pt;border-right:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">88888</span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
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<div class="MsoNormal"></div>
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<div class="MsoNormal"></div>
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<div class="MsoNormal" style="text-autospace:none"><u><span style='font-family:"Times New Roman",serif;color:#2847E0'>Best Regards,</span></u></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-family:"Times New Roman",serif;color:#2847E0'>Dhan Bahadur Rai</span></div>
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<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style='font-family:"Times New Roman",serif;color:#2847E0'>COD operations, Babyshop, Jebel ali, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#2847E0'>Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#2847E0'>Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#0D35FB'>[email-masked]</span></a><span style='font-family:"Aparajita",sans-serif;color:#0D35FB'>    
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</span></u><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkshops.com%2F&amp;data=04%7C01%7Cafaq.ahmad%40landmarkgroup.com%7Cf0fc80e7ca11420bd6b608d8b605af8c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637459482824744856%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=pf9liXvO2m1zOdJsgT%2BM6HIU660vGSd5lXtSygdISkg%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:9.0pt;color:#0563C1">www.landmarkshops.com</span></a><span style="font-size:9.0pt;color:black">
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<b><span style="font-size:20.0pt;font-family:Webdings;color:#008250">P</span></b><b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#008250'> " Please consider the environment before printing the mail. save the
 greenery to save the earth. "</span></b><span style="color:black"></span>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, December 28, 2020 2:25 PM<br>
<b>To:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sameer Koothalikutty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1803039] - Order # 9617773159</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order no-9617773159</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>RMA-1000298367</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>As item has been collected on 6th Dec but till refund not processed for item. Team initiate the refund on priority basis as soon as possible.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 19 Dec at 11:08 AM
<span class="separator">, Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Collected on 6<sup>th</sup> dec 2020.</span></div>
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<u><span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:#2847E0'>Best Regards,</span></u><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:#2847E0'>Dhan Bahadur Rai</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:#2847E0'>COD operations, Babyshop, Jebel ali, Dubai, UAE.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:#2847E0'>Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:#2847E0'>Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#0D35FB'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:#0D35FB'>    
  |</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:blue'>   
<b> Join</b></span><span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:black'> 
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</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>|</span><u><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:black'>
</span></u><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cafaq.ahmad%40landmarkgroup.com%7Cf0fc80e7ca11420bd6b608d8b605af8c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637459482824754845%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=9tM%2F4UWtTf%2BNZ0yRrgEkRjckdqPSzHD0l7aqsUI13gY%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:9.0pt;color:#0563C1">www.landmarkgroup.com</span></a></span><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:black'>
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</span></u><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkshops.com%2F&amp;data=04%7C01%7Cafaq.ahmad%40landmarkgroup.com%7Cf0fc80e7ca11420bd6b608d8b605af8c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637459482824764848%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=sPBE6ihXCHi1BCSuxahCmEvSUgaNtPIJf3B%2BKekhuuM%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:9.0pt;color:#0563C1">www.landmarkshops.com</span></a></span><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:black'>
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<b><span style="font-size:20.0pt;font-family:Webdings;color:#008250">P</span></b><b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#008250'> " Please consider the environment before printing the mail. save the
 greenery to save the earth. "</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, December 19, 2020 10:43 AM<br>
<b>To:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sameer Koothalikutty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1803039] - Order # 9617773159</span></div>
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<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: WWD Item Issue<br>
<br>
Concept: Babyshop<br>
Order Date: Nov 26, 2020<br>
Delivery Date: 11/29/20<br>
Order ID: 9617773159<br>
Tracking ID: 15259269617773159<br>
<br>
Assistance Required: Customer wants to return product.<br>
<br>
Issue Description: As per customer the return reason is a safety issue with the product design. The mechanical parts of the chair and the legs support piece are not covered. They are moving in and out like a scissors, anything comes in between will be immediately
 cut.<br>
customer have a 2 years old baby at home, and off course she will put her hand and fingers in these mechanics from day 1 of using the chair.<br>
<br>
The name of the item is #161315560 - - hauck Reclining Glider Chair<br>
<br>
Please check and advice what we can do in this.<br>
<br>
Regards,<br>
Juhi</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 5 Dec at 9:57 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Problem Statement: WWD Item Issue<br>
<br>
Concept: Babyshop<br>
Order Date: Nov 26, 2020<br>
Delivery Date: 11/29/20<br>
Order ID: 9617773159<br>
Tracking ID: 15259269617773159<br>
<br>
Assistance Required: Customer wants to return product.<br>
<br>
Issue Description: As per customer the return reason is a safety issue with the product design. The mechanical parts of the chair and the legs support piece are not covered. They are moving in and out like a scissors, anything comes in between will be immediately
 cut.<br>
customer have a 2 years old baby at home, and off course she will put her hand and fingers in these mechanics from day 1 of using the chair.<br>
<br>
The name of the item is #161315560 - - hauck Reclining Glider Chair</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
Please check and advice what we can do in this.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Abhay</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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