Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 12:21:52 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
I have not opened it yet </div>
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still in the original packaging</div>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, January 10, 2021 7:17 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1973789] - Returns
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<div dir="ltr">Hi Eiman,<br>
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We apologize for the inconvenience caused.<br>
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We understand you want to change the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br>
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As per the policy, (Joie Pact Lite Baby Stroller) is non-returnable product. Hence, they can't be returned or exchanged.<br>
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Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.<br>
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We thank you for your understanding and cooperation.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1973789