Subject: Ticket Assigned - RE: DED - Customer complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 04:56:24 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: DED - Customer complaint Any update on the below?
When will I get the AED 99 refunded to the card? 

From: Lea Boutros
Sent: Wednesday, December 30, 2020 5:15 PM
Subject: DED - Customer complaint

Hi 

As discussed over the phone, no return is required. 

I filed in the bank details. 

Let me know what are the next steps.

Regards, 

Lea 

Sent from Mail for Windows 10

From: Centrepoint
Sent: Wednesday, December 30, 2020 3:31 PM
Subject: We’ve received your return request.

Here’s what you need to do next. 

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Thank you for submitting your return request
Hi Lea Boutros, you’re almost there! You can finish returning this product in a few easy steps: 

1. Fill in your bank details
Enter them here so we know where to transfer your refund amount. 

2. Confirm your pick-up
Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.

3. Hand over your return
Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.

4. Receive your refund
• Your product will take 3-5 business days to reach our warehouse. 
• We'll take 1 business day to conduct a quality check. 
• Your refund will be issued in 2-7 business days after the quality check. 

Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.

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