Subject: New Reply Received - Mistake in Order. Wrong item received.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Jan 2022 13:33:16 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Mistake in Order. Wrong item received.  Ticket comment <div dir="auto">This is disappointing. This was a gift for my mother that she had in her wishlist. I won't be purchasing the item again with the refunded money. Don't want to pay delivery for one small item. <div dir="auto"><br></div>
<div dir="auto">Anyway, I hope next time they check the order once and twice before shipping to avoid mistakes.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 6 Jan 2022, 17:25 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Zahra,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you.</div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.</div>
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<br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3728108