Subject: New Reply Received - Re: Your refund is on its way - Not received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Jan 2022 19:08:34 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your refund is on its way - Not received  Ticket comment <div dir="auto">
<div>Dear CC team,</div>
<div dir="auto"><br></div>
<div dir="auto">I have checked with my bank (Commercial Bank of Kuwait) and as per them there is no such issues and they need the REFUND TRANSACTION ID: As (ARN #......) to process the refund.</div>
<div dir="auto"><br></div>
<div dir="auto">Please arrange to check with your payment vendor (Payfort - Amazon payment services) to process the refund manually and provide ARN # as it was initially rejected by them for no reason.</div>
<div dir="auto"><br></div>
<div dir="auto">Awaiting your response AsAp</div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto"><br></div>
<div dir="auto">Anis Mustafa </div>
<div dir="auto"><br></div>
<div dir="auto">
<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 5 Jan 2022, 1:56 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Anis,<br><br>Thank you for your prompt response.</div>
<div dir="ltr">​</div>
<div dir="ltr">We apologize for the inconvenience caused.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would request you to kindly wait for the mentioned time period to be over as the issue is from your bank side.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3700590