Subject: Ticket Assigned - Conversation with maha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 05 Jan 2022 05:04:30 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maha maha                    Bot:  Hi again! Bot:  Please enter your name Customer:  maha Bot:  Hi Maha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:48 PM, 04th Jan                   Mazen                   H Mahai, thank you for contacting us. This's Mazen We would be happy to help you.           11:48 PM, 04th Jan                     maha                    I requested return for items for 3 max orders and one Centerpoint order           11:51 PM, 04th Jan                     maha                    Until now the driver didn’t come to collect the items           11:51 PM, 04th Jan                   Mazen                   Could you please share your order number so that I can assist you further?           11:51 PM, 04th Jan                     maha                             11:51 PM, 04th Jan                     maha                             11:52 PM, 04th Jan                     maha                             11:52 PM, 04th Jan                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           11:53 PM, 04th Jan                   Mazen                   please share with us your exact order number so that we assist you with this accordingly.\           11:57 PM, 04th Jan                     maha                    I told u three orders from max           11:58 PM, 04th Jan                     maha                    And I sent u their numbers ??           11:58 PM, 04th Jan                     maha                    And one order from Centerpoint           11:58 PM, 04th Jan                     maha                    And I also sent u its number ??           11:59 PM, 04th Jan                   Mazen                   (8118370329 + 8118370283 +8118371131) Please check the emails received and fill in the address information and contact from the link.           12:00 AM, 05th Jan                     maha                    I didn’t receive any email!!!           12:01 AM, 05th Jan                   Mazen                   Kindly check the spam email for  [email-masked]           12:03 AM, 05th Jan                     maha                    I checked again           12:05 AM, 05th Jan                     maha                    Nothing !!           12:05 AM, 05th Jan                   Mazen                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           12:05 AM, 05th Jan                     maha                    Mobile number 55696877           12:07 AM, 05th Jan                     maha                    Address Hawally block 6 street 321 building 5 first floor apartment 2           12:07 AM, 05th Jan                   Mazen                   I will escalate your concern right away and will ask the concerned team to try to contact you as well.           12:10 AM, 05th Jan                   Mazen                   Do you have any other inquiries that we can help with?           12:11 AM, 05th Jan                     maha                    What about Centerpoint order?           12:12 AM, 05th Jan                   Mazen                   please share with us your exact order number           12:12 AM, 05th Jan                     maha                             12:13 AM, 05th Jan                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           12:15 AM, 05th Jan                   Mazen                   please note the courier partner may take up to 3 - 7 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (96555696877r).           12:16 AM, 05th Jan                     maha                    I requested the return more than 7 days ago!!!           12:17 AM, 05th Jan                   Mazen                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:19 AM, 05th Jan                   Mazen                   Do you have any other inquiries that we can help with?           12:19 AM, 05th Jan                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:23 AM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3719284