Subject: Ticket Assigned - Conversation with zakria
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 04 Jan 2022 10:53:45 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zakria zakria                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zakria Bot:  Hi Zakria ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562360945            05:41 PM, 02nd Jan                   Ziena                   Hi, I'm Zina, how can I help you today?           05:44 PM, 02nd Jan                     zakria                    Hi zina           05:44 PM, 02nd Jan                     zakria                    I returned 2 orders and a guy picked the order before maybe 2 weeks or 1 week and half           05:45 PM, 02nd J
 an                     zakria                    He picked them together and so far it is not updated that the order was picked up nor I received any confirmation regarding refund           05:45 PM, 02nd Jan                   Ziena                   Could you please share your order number so that I can assist you further?           05:46 PM, 02nd Jan                     zakria                    One moment           05:47 PM, 02nd Jan                     zakria                    9519359532           05:47 PM, 02nd Jan                     zakria                    9519245160           05:47 PM, 02nd Jan                     zakria                    9518746256           05:48 PM, 02nd Jan                     zakria                    One of them was refunded           05:48 PM, 02nd Jan                     zakria                    2 of them still not showing that was picked up           05:48 PM, 02nd Jan                   Ziena                   Thank you for sharing the order de
 tails. Please allow me a moment to check this for you.           05:48 PM, 02nd Jan                     zakria                    Sure           05:48 PM, 02nd Jan                   Ziena                   Could you please confirm that you returned the items of the two orders 9519359532 and 9518746256 with the two items of the order 9519245160.           05:53 PM, 02nd Jan                     zakria                    No , the pickup was done on 2 occasions           05:53 PM, 02nd Jan                     zakria                    I am not sure about the order number , but one order with redund of about 64 AED was picked up           05:54 PM, 02nd Jan                     zakria                    And after a week the guy came and picked up the other 2 orders           05:54 PM, 02nd Jan                     zakria                    The 2 orders that were picked up together , is still not showing thay was picked up           05:54 PM, 02nd Jan                   Ziena                
    Regarding your order 9519245160. We would like to inform you that we have processed the refund of amount (AED64) on (12/24/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:56 PM, 02nd Jan                     zakria                    Already received this           05:56 PM, 02nd Jan                     zakria                    What about the other 2 orders           05:57 PM, 02nd Jan                   Ziena                   Can you please provide us with the return receipt that was delivered to you by the shipping representative when returned the products and the names of the products you returned as they are on the site so that we can check for you and serve you as it should.           05:58 PM, 02nd Jan                     zakria                    He didn't give me any receipt           05:58 PM, 02nd Jan                     zakria                    All the items requested to return was picke
 d up by the agent           05:59 PM, 02nd Jan                   Ziena                   We will forward your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:02 PM, 02nd Jan                     zakria                    Yes please           06:02 PM, 02nd Jan                     zakria                    Another thing           06:02 PM, 02nd Jan                     zakria                    No body came to pick up order 9519946496           06:03 PM, 02nd Jan                   Ziena                   Please allow me a moment to check this for you.           06:03 PM, 02nd Jan                     zakria                    Sure           06:03 PM, 02nd Jan                   Ziena                   We have checked and as per our records the request has been cancelled from your side on 2/1/2022.           06:06 PM, 02nd Jan                     zakria                    I didn't cancel           06:06 PM, 02nd Jan     
               Ziena                   Could you please confirm that?           06:06 PM, 02nd Jan                     zakria                    I didn't even contact you           06:06 PM, 02nd Jan                     zakria                    Nor requested to cancel anything           06:06 PM, 02nd Jan                   Ziena                   Please note that we will create a new return request on your behalf           06:08 PM, 02nd Jan                     zakria                    Thanks           06:08 PM, 02nd Jan                   Ziena                   Is there anything I can help you with?           06:09 PM, 02nd Jan                   Ziena                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.         
   06:11 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3705788