Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 08:42:44 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:00 PM, 02nd Jan                     User                             11:00 PM, 02nd Jan                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           11:00 PM, 02nd Jan                     User                    This is my order number these items I have returned to shop. I want it's voucher code for online shopping           11:01 PM, 02nd Jan                     User                    I want to use that money for my next purchase           11:01 PM, 02nd Jan                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           11:03 PM, 02nd Jan                     User                    Since afternoon I am waiting           11:05 PM, 02nd Jan                     User                    For same query           11:05 PM, 02nd Jan                   Mazen                   We would like to inform you that we have processed the refund of amount (OMr 19.75) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 16205375190897137907. *Terms and conditions apply     Feel free to reach out to us if you need any further assistance.  Your Friends, The Support Team   * Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on ​https://www.centrepointstores.com/ 3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           11:08 PM, 02nd Jan                     User                             11:09 PM, 02nd Jan                     User                    We got 22 omr note from store           11:10 PM, 02nd Jan                     User                    How it becomes 19.75 now ?           11:10 PM, 02nd Jan                   Mazen                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           11:13 PM, 02nd Jan                   Mazen                   Do you have any other inquiries that we can help with?           11:14 PM, 02nd Jan                     User                    So how we can use these 22 omr           11:15 PM, 02nd Jan                   Mazen                   We request you to please simply use the refund voucher that you have received under the "Promo Code" section when checking out and you will be able to redeem it.           11:16 PM, 02nd Jan                   Mazen                   Do you have any other inquiries that we can help with?           11:17 PM, 02nd Jan                     User                    I tried with promo code you have given but it's not acceptable....wrong code           11:19 PM, 02nd Jan                   Mazen                   Kindly share the error message so we can assist better.           11:21 PM, 02nd Jan                   Mazen                   Hi, I'm not getting a response from you. Are we still connected?           11:24 PM, 02nd Jan                     User                    Ok           11:25 PM, 02nd Jan                     User                             11:26 PM, 02nd Jan                     User                    T           11:27 PM, 02nd Jan                   Mazen                   I will escalate your concern right away and will ask the concerned team to try to contact you as well.           11:28 PM, 02nd Jan                     User                    This is the response I got when  I enter  code from credit note which I got from store           11:28 PM, 02nd Jan                   Mazen                   I will escalate your concern right away and will ask the concerned team to try to contact you as well.           11:31 PM, 02nd Jan                   Mazen                   Do you have any other inquiries that we can help with?           11:31 PM, 02nd Jan                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:35 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3707548