Subject: Ticket Assigned - Update phonr number
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 08:42:40 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Update phonr number ahmed abu zayed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed abu zayed Bot:  Hi Ahmed Abu Zayed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569169737            09:49 PM, 24th Dec                     ahmed abu zayed                    Ok           09:50 PM, 24th Dec                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           09:50 PM, 24th Dec                     ahmed abu zayed                    Yes i have applied for a return item request           09:50 PM, 24th Dec                     ahmed abu zayed                    And its been like a whole week right now           09:51 PM, 24th Dec                     ahmed abu zayed                    And still they didn’t come to collect the return items           09:51 PM, 24th Dec                     ahmed abu zayed                    Can someone help me and tell me when they will send the delivery guy to receive my return request           09:52 PM, 24th Dec                     ahmed abu zayed                    Order number #9519524793           09:53 PM, 24th Dec                     ahmed abu zayed                             09:53 PM, 24th Dec                   Mazen                   We sincerely apologize for any inconvenience caused you.            09:54 PM, 24th Dec                   Mazen                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           09:54 PM, 24th Dec                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           09:54 PM, 24th Dec                     ahmed abu zayed                             09:55 PM, 24th Dec                   Mazen                   Our delivery team try to contact you in your number 504157768 but there was no response from your side           09:56 PM, 24th Dec                   Mazen                   Is this contact number is right ? 504157768           09:56 PM, 24th Dec                     ahmed abu zayed                    Who said the this my number!!!           09:56 PM, 24th Dec                     ahmed abu zayed                    0569169737           09:57 PM, 24th Dec                     ahmed abu zayed                    That’s my number in the application           09:57 PM, 24th Dec                     ahmed abu zayed                    And also in my profile info i guess           09:57 PM, 24th Dec                     ahmed abu zayed                             09:58 PM, 24th Dec                   Mazen                   We sincerely apologize for any inconvenience caused you.            10:00 PM, 24th Dec                   Mazen                   We will send new number to our team           10:00 PM, 24th Dec                     ahmed abu zayed                    Okay thank you           10:02 PM, 24th Dec                   Mazen                   Do you have any other inquiries that we can help with?           10:03 PM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3661031