Subject: Ticket Assigned - Conversation with anees
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 08:42:39 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anees anees                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anees Bot:  Hi Anees ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96595595954            11:51 PM, 18th Dec                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           11:53 PM, 18th Dec                   Mazen                   Hi, I'm not getting a response from you. Are we still connected?           11:56 PM, 18th Dec                     anees                    Hi           11:59 PM, 18th Dec                     anees                    Today I returned one of my product but they gave me credit voucher , I want to use that voucher in my online account . Is it possible.           12:00 AM, 19th Dec                   Mazen                   Could you please share your order number so that I can assist you further?           12:01 AM, 19th Dec                     anees                    Ok sure           12:01 AM, 19th Dec                     anees                    I purchased from the store , not from online . Now I want to use that credit voucher in my online order .           12:02 AM, 19th Dec                     anees                             12:02 AM, 19th Dec                     anees                    This is the attachment           12:02 AM, 19th Dec                     anees                    Can I use this credit voucher in my online order ?           12:03 AM, 19th Dec                   Mazen                   We request you to please simply use the refund voucher that you have received under the "Promo Code" section when checking out and you will be able to redeem it.           12:03 AM, 19th Dec                     anees                    In this attachment which I’d the promo code           12:05 AM, 19th Dec                     anees                    I used the credit note number but it’s not working           12:06 AM, 19th Dec                   Mazen                   Kindly share the error message of the voucher           12:07 AM, 19th Dec                     anees                    Sure 1 minute           12:09 AM, 19th Dec                     anees                             12:11 AM, 19th Dec                     anees                    It’s shows the promo code is invalid           12:11 AM, 19th Dec                   Mazen                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:13 AM, 19th Dec                     anees                    They will call me ?           12:14 AM, 19th Dec                   Mazen                   we will be on touch with you and contact you on your email           12:15 AM, 19th Dec                     anees                    Ok thank you           12:16 AM, 19th Dec                   Mazen                   Is ther anything else may I assist you with?           12:16 AM, 19th Dec                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:19 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3629538